Operations Floor Lead - London

OVERVIEW:

As an Operations Floor Lead at our Flagship store in Regent Street, you'll be the engine behind the store experience. Leading from the back of house, you'll ensure the right product is in the right place at the right time, creating the foundations that allow our teams and customers to thrive.

You'll play a vital role in the day-to-day running of the store, leading operational excellence across stock management, replenishment, deliveries, inventory accuracy, and back-of-house organisation. You'll drive high standards, support and coach your team, and help create a fast-paced, efficient environment where every detail matters.

As a trusted keyholder, you'll confidently take ownership of operational priorities, step up as manager on duty when required, and lead with the same energy, accountability, and passion that defines our brand.

WHAT YOU'LL BE DOING:

Leading all back-of-house operations to ensure the store is organised, efficient, and set up for success.

Supporting the delivery, processing, movement, and replenishment of stock, ensuring products are available when and where customers need them.

Driving inventory accuracy through strong stock control processes, cycle counts, and operational checks.

Leading by example and coaching team members on operational standards, stockroom organisation, and ways of working.

Running daily operational huddles and communicating priorities clearly to keep the team aligned.

Taking ownership of stockroom standards, ensuring all areas remain safe, organised, and audit-ready.

Supporting visual merchandising and product moves by ensuring stock is replenished quickly and accurately.

Monitoring stock flow throughout the day and responding proactively to trading demands.

Completing key operational tasks including cash handling, health & safety checks, delivery management, and compliance processes.

Acting as a keyholder and confidently managing opening and closing procedures when required.

Supporting the wider store team during peak periods, helping maintain a seamless customer experience through operational excellence.

Identifying opportunities to improve efficiency, productivity, and operational performance across the store.

Stepping up as the manager on duty when required, making sound decisions that support the team, customer, and business.

WHAT YOU'LL NEED:

Essential Criteria:

Previous experience in a leadership role with a proven ability to coach, motivate, and support others.

Experience working within a retail operations, stockroom, logistics, or back-of-house environment.

Previous keyholder experience.

Strong organisational skills and the ability to manage multiple priorities in a fast-paced environment.

Experience working with stock processes, replenishment, delivery management, and inventory controls.

A keen eye for detail and commitment to maintaining high operational standards.

Confidence making decisions and solving problems in a dynamic retail environment.

Strong communication skills with the ability to build effective relationships across all areas of the store.

A proactive, hands-on approach with the ability to lead from the front.

The ability to remain adaptable, resilient, and calm when priorities shift.

A continuous improvement mindset and passion for finding smarter ways of working.

A positive, energetic, and values-driven attitude.

Valid Right to Work in the UK.

This role is subject to a Basic DBS check. We assess any information received in relation to the DBS check on a case‑by‑case basis and handle it in line with the Rehabilitation of Offenders Act 1974 and our data protection obligations

CLOSING DATE:

31st July 2026 @ 12:00pm

BELONGING AT GYMSHARK.

Our mission is to be a place where everyone belongs. We're an equal opportunities employer, and for us that means we always strive to be as inclusive as possible in all aspects of employment, right from your application. We're committed to finding reasonable adjustments for candidates with specific needs or have a disability during our recruitment process, and all applicants will be considered fairly and equally. We do not tolerate discrimination of any kind. If you'd like to request a reasonable adjustment please email retailtalent@gymshark.com.

ABOUT US.

We're here to unite the conditioning community. We believe that putting the sweat in today, prepares us for tomorrow. So, we give people the tools they need to reach further, go faster, be stronger. We celebrate those who show up – for themselves – to be their physical or mental best, whatever that means for them. It's what we want for our community, and our team. A team that's growing rapidly around the world. A collective of talented individuals working together to invent Gymshark's future. Our plans are ambitious, and we're looking for people who want to join us for the ride – our growth will be your growth.

THE PERKS.

Standard benefits include:

Performance-based Bonus opportunity

Funded Healthcare benefit

25 days holiday & Bank Holidays

Contributory Employer pension scheme

Flexible benefits programme – including dental insurance, cycle to work, tech scheme

Gymshark Employee Discount & long service awards

Access to High Street cashback and discounts

Financial, Physical and Mental Wellbeing Support

Enhanced Family Leave package

Funded multi-site fitness membership

Life Assurance

Note: The bonus programme and benefits have certain eligibility requirements. Gymshark reserves the right to amend these programs in whole or in part at any time without advance notice.