Knowledge Operations Lead

Our Company:

At Teradata, we believe that people thrive when empowered with better information. Teradata Autonomous Knowledge Platform activates enterprise intelligence by unifying data, knowledge and business context to achieve tangible outcomes. With Teradata, organizations can provide agents with full context for impact when it matters. Our solution lets businesses connect and scale on premises, in the cloud, or through a hybrid approach. Teradata delivers real business value with AI.

What You'll Do

In this role, you will:

As the Knowledge Operations Lead, you will establish and continuously improve Revenue Enablement's knowledge operations function. You will ensure product, competitive, sales, and learning content is governed, organized, and optimized so sellers can quickly find trusted information through Seismic, Teradata University, and AI-powered knowledge experiences.

Success in this role means improving knowledge quality, discoverability, and operational efficiency while enabling scalable AI-driven seller experiences. You will define standards, drive governance, measure content health, and continuously improve how knowledge is managed across the organization.

Who You'll Work With

On our team, we partner with Product Marketing, Product Management, Sales, Competitive Intelligence, and GTM leaders to equip our global sales organization with the knowledge and tools needed to drive customer success.

This role is part of the Revenue Enablement organization and reports to the Senior Director, Revenue Enablement. You will work closely with enablement content developers, business stakeholders, and platform administrators to ensure knowledge remains accurate, current, and easy to consume.

What Makes You a Qualified Candidate

7+ years of experience in knowledge management, content operations, learning operations, sales enablement, or a related discipline.

Experience governing enterprise knowledge repositories or learning platforms.

Strong understanding of taxonomy, metadata, content lifecycle management, and governance.

Experience using analytics to improve knowledge quality and user adoption.

Excellent communication and stakeholder management skills.

What You'll Bring

Experience supporting enterprise software, SaaS, cloud, data, or AI organizations is preferred. Familiarity with Seismic, learning management systems, AI-powered knowledge assistants, generative AI, and knowledge retrieval technologies is highly desirable. Experience leading cross-functional initiatives and driving continuous process improvement is a plus.

Why We Think You’ll Love Teradata We prioritize a people-first culture because we know our people are at the very heart of our success. We embrace a flexible work model because we trust our people to make decisions about how, when, and where they work. We focus on well-being because we care about our people and their ability to thrive both personally and professionally. We are committed to actively working to foster an inclusive environment that celebrates people for all of who they are.