Senior Service Reliability Engineer

Job Title

Senior Service Reliability Engineer

Job Description

Key Responsibilities

Application Reliability, Availability & Security

Own end-to-end reliability of applications in production environments

Ensure adherence to SLA, SLO, and SLI targets

Continuously improve availability, latency, and performance metrics

Ensure applications comply with security, privacy, and governance standards

Support patching, vulnerability remediation, and compliance requirements

Incident Management & Problem Resolution

Lead incident response, triage, and resolution across application layers

Perform root cause analysis (RCA) and drive permanent fixes

Reduce Mean Time to Recovery (MTTR) through automation and process improvements

Act as escalation point for critical production issues

Automation & Reliability Engineering

Develop automation for deployment, monitoring, and recovery processes

Drive “Reliability as Code” and infrastructure automation

Build self-healing mechanisms and reduce manual operational effort

Design and maintain CI/CD pipelines for application delivery

Ensure reliable and consistent deployments using automated pipelines

Support application release cycles with zero/low downtime strategies

Observability & Capacity Planning

Implement monitoring, logging, and alerting systems

Define meaningful alerts and reduce noise/false positives

Create dashboards and metrics for real-time health visibility

Conduct performance testing and tuning

Forecast capacity and ensure scalability of applications

Optimize cost vs performance in cloud environments

Required Qualifications

Education

Bachelor’s/Master’s degree in Computer Science or related field

Experience

8+ Years in SRE / DevOps / Production Engineering roles

Hands-on experience supporting production-grade applications in cloud environments

Technical Skills

Core SRE Skills

Experience with JAVA Based Applications

Incident management & on-call operations

Monitoring & observability (Prometheus, Grafana, ELK, Dynatrace, etc.)

Knowledge of SLA/SLO/SLI frameworks

Cloud & Infrastructure

AWS / Azure / GCP

Kubernetes, Docker (containerization)

Infrastructure as Code (Terraform, ARM, etc.)

Automation & CI/CD

Jenkins / Azure DevOps / GitHub Actions

Scripting: Python / Bash / PowerShell

Application Troubleshooting

Strong debugging skills across:

Application layer (Java, .NET, Node.js)

Middleware (Tomcat, IIS, containers)

Database & APIs

Diversity & Inclusion

Amadeus aspires to be a leader in Diversity and Inclusion in the tech industry, enabling every employee to reach their full potential by fostering a culture of belonging and fair treatment, attracting the best talent from all backgrounds, and as a role model for an inclusive employee experience.

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