Senior Software Engineer – ServiceNow Support

Senior Software Engineer – ServiceNow Support

JR-162124

Hybrid

Bengaluru

Technology

Full time

Who are we?

Equinix is the world’s digital infrastructure company®, shortening the path to connectivity to enable the innovations that enrich our work, life and planet.

A place where bold ideas are welcomed, human connection is valued, and everyone has the opportunity to shape their future.

Help us challenge assumptions, uncover bias, and remove barriers - because progress starts with fresh ideas. You’ll find belonging, purpose, and a team that welcomes you - because when you feel valued, you’re empowered to do your best work.

Job Summary

We are seeking a highly skilled senior software engineer with strong expertise in ServiceNow, hands-on knowledge & prior experience with ServiceNow on various modules like ITSM, CSM, Service Portal along with strong ServiceNow technical platform foundation skills. The candidate should bring solid technical depth in ServiceNow development and integrations experience along with strong functional knowledge of areas like Customer Service, Asset Management and Service Management.

Candidate will be responsible for the supporting ServiceNow Platform (SRE - Production Support) including development for code fixes, enhancements and also doing hands-on development in ServiceNow for various platform initiatives (security, monitoring, availability, compliance, integrations etc). Candidate should support and contribute to AI, AIOps initiatives to build platform automation

Responsibilities

Engage: In daily, weekly scrum meetings & related activities

Engage: In Incident & Problem Management (investigate and resolve, follow SLA/SLO)

Root Cause Analysis (RCA): Investigate recurring issues, identify root causes, and implement preventive solutions to improve platform resilience.

Platform Maintenance: Perform routine health checks, monitor system performance, integration failures

Platform Maintenance: Upgrade plan and activities for ServiceNow releases

Release & Deployment: Support release validations, post-release monitoring, and deployment checklists

Documentation & Training: maintain technical runbooks, troubleshooting guides, and knowledge base articles

Owns detail design and build of integrations with ServiceNow

Conducts design reviews, provide technical leadership

Improve AI Literacy & contribute to AI / AIOps initiatives

Ensure adherence to code quality, unit testing, and security standards

Qualifications

Bachelor's or master's degree in computer science or technology or equivalent field

5 to 10 years of industry proven overall experience, with minimum of 5 years in ServiceNow

Proven / Hands-on experience in delivering ServiceNow technical solutions

Must-Have Skills

Advance level of experience and knowledge of ServiceNow Platform

Strong hands-on experience in ServiceNow

Strong technical knowledge (UI Actions, Imports, transforms, Menus, workflows, catalog requests ,Scripting, Business Rules, Jobs etc. )

Experience with Web services, Integration protocols, integration hub/spokes, SOAP/REST based APIs

Well versed with ITSM concepts (change, problem, incidents)

Strong knowledge of AngularJS, JavaScript, client server scripting in ServiceNow

Good to have understanding of CSM (Customer Service Management) in ServiceNow

Good to have experience with mid-server, CMDB data models, classes, relationship

Differentiator skills

ServiceNow certified engineer

Any external integration platform knowledge or experience, e.g. Boomi, TIBCO

AI, AIOps and machine learning skills within or outside of ServiceNow

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This posting is a new position within our organization.