Configuration Analyst

Overview

Working as an integral part of the Configuration Analyst team, you will provide analysis of business requirements and where necessary production business requirements in order to develop configuration specifications for required system changes. Assist the business with clarifying requirements and identifying alternative solutions. Support the Business Analyst, Technical Analyst, Development and Test team members throughout the System Development Life Cycle (SDLC).

Key Accountabilities and main responsibilities

Liaise with key Business Stakeholders and analyse Business Requirement Documents to identify configuration solutions considering all databases, applications and systems affected and provide expertise, and seek clarification on, Business Requirements where required.

Build, test and document specifications for configurations system changes.

Provide specialist expertise on configuration design criteria to Business, Technical Analysts,

developers and test analysts for all supported Systems.

Attend Business and Technical meetings, where required, to facilitate configuration solution outcomes.

Ensure configuration solution design meets business requirements and solution is understood by Business, Technical Development and Test Teams.

Accurate and regular time and task recording to ensure effort expended on tasks can be monitored and reported against.

Assist with any of the SDLC testing phases to provide clarifications and respond to enquiries.

Assist with escalated Production Support issues and conduct root cause analysis.

Investigate and consult on pragmatic alternatives for short, medium and long-term solutions to a problem.

Be proactive in identifying and implementing improvements to processes and procedures within the team.

Manage and balance client and stakeholder expectations and report and escalate where needed.

Work and collaborate with third and/or vendor parties to deliver integrated system solutions.

Logging and accessing configuration solutions within the JIRA database and thoroughly documenting the status of all client liaisons and communications.

SQL query writing to support analysis and implementation tasks

Experience & Personal Attributes

3 or more years BA / Administration / Development experience within the finance industry.

Experience in IT or a related area desirable.

Working knowledge and application of SQL.

Working knowledge of MS office products.

Adaptability to working hours in order to meet business needs.

Excellent verbal and written communication skills.

Sound understanding of IT application and system design best practice.

Experience working in an outsourced or offshored environment.

Demonstrated understanding of business drivers impacting IT systems.

Tertiary Qualifications or equivalent experience in IT or a related field.

MUFG Pension & Market Services is a global, digitally enabled business that empowers a brighter future by connecting millions of people with their assets – safely, securely and responsibly.

Through our two businesses MUFG Retirement Solutions and MUFG Corporate Markets, we partner with a diversified portfolio of global clients to provide robust, efficient and scalable services, purpose-built solutions and modern technology platforms that deliver world class outcomes and experiences.

A member of MUFG, a global financial group, we help manage regulatory complexity, improve data management and connect people with their assets, through exceptional user experience that leverages the expertise of our people combined with scalable technology, digital connectivity and data insights.

India Hub is a central part of MUFG's transformation program, which has rapidly expanded over the past 5 years to nearly 1100+ employees, to provide services to our clients across two of our businesses. We have offices in Mumbai and Pune.

India Hub has allowed us to streamline our operations and forms one of our global centres of excellence. This has allowed us to focus our skillsets, innovate our current operations and create new capabilities for the future. The Hub has been designed to support flexible operations processing our three businesses - Retirement Solutions, Corporate Markets and Investor Services. In addition, our Global Functions team provide centralized expertise and support - like HR, Finance, and IT - to ensure consistency, efficiency, and strategic alignment across all business units.

At India Hub, we are building a dynamic, client-focused, caring, and inclusive culture based on entrepreneurial spirit, effective risk management, empathy, and trust, underpinned by core values. We work collaboratively, supporting and valuing the talents and perspectives of our people, and promoting a flexible work environment where their wellbeing is prioritized. We believe diversity drives better client outcomes, improvement, and growth.

Be part of the MUFG Pension & Market Services journey and together we will achieve our full potential. Candidates must have the relevant work rights. Successful applicants must complete background screening before employment.