Senior Manager -Operations

How will you make an impact in this role?

The Senior Manager, Sales Tools Support & Insights will lead the day-to-day operation supporting sales colleagues across the GCS sales tools ecosystem. This role will oversee support operations, issue management, knowledge management, service analytics, and continuous improvement initiatives designed to simplify the colleague experience.

This leader will manage a team responsible for operating the sales tools ecosystem while continuously improving it. Team members are expected to deliver operational excellence across platform administration, governance, support, and business-owned configuration activities while continually identifying opportunities to simplify, automate, or eliminate recurring work.

The successful candidate will build a culture where success is measured not only by how well today's operations are executed, but by how effectively tomorrow's operational workload is reduced.

Shift Time: 3:30 PM - 11:30 PM IST

Minimum Qualifications

Experience leading operational support, service operations, customer experience, or technology operations teams

Demonstrated success driving process improvement, automation, or operational transformation initiatives

Strong analytical and problem-solving skills with ability to identify trends and root causes

Experience leveraging operational data to drive decisions and improvements

Strong communication and stakeholder management capabilities

Ability to balance operational execution with long-term transformation goals

Preferred Qualifications

Experience working within Agile, product, technology, or digital environments preferred

Experience managing offshore teams and developing talent preferred

Familiarity with CRM, sales enablement, workflow platforms, AI-enabled solutions, or enterprise software ecosystems preferred

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. From delivering differentiated products to providing world-class customer service, we operate with a strong risk mindset, ensuring we continue to uphold our brand promise of trust, security, and service.

As part of Team Amex, you’ll experience our powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.

We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:

Competitive base salaries

Bonus incentives

Support for financial-well-being and retirement

Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)

Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need

Generous paid parental leave policies (depending on your location)

Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)

Free and confidential counseling support through our Healthy Minds program

Career development and training opportunities

Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.