Technical Support Trainee

Job Summary

We are looking for enthusiastic and motivated Technical Support Trainees to join our Technical Support team. The trainee will receive hands-on training in troubleshooting hardware, software, networking, and customer support. This role is ideal for fresh graduates who are eager to build a career in IT Technical Support.

Key Responsibilities

Provide first-level technical support to customers via phone, email, chat, or remote access.

Identify and troubleshoot basic hardware and software issues.

Install and configure Windows operating systems, applications, and drivers.

Assist in diagnosing desktop, laptop, and peripheral device issues.

Resolve basic network connectivity issues (LAN, Wi-Fi, IP Configuration).

Guide customers through troubleshooting steps.

Log and update customer issues in the ticketing system.

Escalate complex technical issues to senior support engineers.

Assist in software deployment and system configuration.

Learn and follow standard operating procedures (SOPs).

Maintain accurate documentation of support activities.

Participate in product and technical training sessions.

Eligibility

Freshers are encouraged to apply.

BCA, B.Sc. (IT/Computer), MCA, Diploma in IT/Computer Engineering, BE/B.Tech (IT/CE), or equivalent.

Candidates with basic computer hardware and networking knowledge are preferred.

Required Technical Knowledge

Computer Hardware Fundamentals

Windows 10/11 Installation & Troubleshooting

Basic Linux knowledge (Preferred)

MS Office

Control Panel & Device Manager

IP Address, DNS, DHCP, LAN/WAN Basics

Internet & Browser Troubleshooting

Printer Installation & Troubleshooting

Remote Support Tools (AnyDesk/Remote Desktop)

Basic Software Installation & Configuration

Skills Required

Strong analytical and troubleshooting skills

Good verbal and written communication

Customer-focused attitude

Willingness to learn new technologies

Team player with a positive attitude

Attention to detail

Time management skills

Preferred Certifications (Optional)

Microsoft Fundamentals

Cisco CCNA (Basic)

CompTIA A+

Google IT Support Certificate

Training & Career Growth

Structured on-the-job technical training.

Exposure to real-time customer support and troubleshooting.

Opportunity to work with experienced technical professionals.

Performance-based career growth to Technical Support Engineer (L1) after successful completion of the training period.

Pay: From ₹15,000.00 per month

Work Location: In person