Product Operations Analyst, Health Benefits

About Rippling

Rippling gives businesses one place to run HR, IT, and Finance. It brings together all of the workforce systems that are normally scattered across a company, like payroll, expenses, benefits, and computers. For the first time ever, you can manage and automate every part of the employee lifecycle in a single system.

Take onboarding, for example. With Rippling, you can hire a new employee anywhere in the world and set up their payroll, corporate card, computer, benefits, and even third-party apps like Slack and Microsoft 365 - all within 90 seconds.

Based in San Francisco, CA, Rippling has raised $1.4B+ from the world’s top investors - including Kleiner Perkins, Founders Fund, Sequoia, Greenoaks, and Bedrock - and was named one of America's best startup employers by Forbes.

We prioritize candidate safety. Please be aware that all official communication will only be sent from @Rippling.com addresses.

About the role

The BenOps Product Operations Analyst drives operational excellence for internal tools and processes, focusing heavily on Health Benefits Carrier Integrations. This role is essential for translating product vision into actionable deliverables and ensuring cross-functional alignment across teams.

What you will do

Be the Pilot: Will be the first point of contact for anything Health Benefits Integration inside Rippling.

Ground Level Involvement: Lead from the front and work on new Integration Implementations for Health benefits and speed up documentation for the next associates who join the team.

Daily Stand-ups: Participating in daily stand-ups with engineering, operations, and other product teams to provide updates, address blockers, and coordinate efforts.

Stakeholder Meetings: Regularly engaging with internal stakeholders (e.g., Sales, PSM, AMs, TAMs, Operations, Support, Customer) to gather feedback, understand pain points, and define requirements for tool features for our new Health Benefits Integrations.

Proactively meet with Partners during project inception to gather feedback and inform our process design, ensuring the product is fully customized and operational for a seamless launch.

Design the Playbook for onboarding new Health Benefit Carriers into Rippling.

Documentation Review: Reviewing and contributing to the creation of comprehensive documentation for internal tools and Implementation process.

Build a comprehensive Implementation Process SOP from scratch in co-ordination with Product, Engineering and other external stakeholders.

What you will need

Bachelor’s degree or equivalent with 4+ years in Operations, Implementation ideally within a high-growth US-based SaaS or Fintech environment.

A proven ability to navigate high-pressure client scenarios with a calm, solution-focused, and professional approach.

Experience using data and standard practices to root-cause issues and determine the most effective path to resolution.

Ability to work independently with external carriers and internal stakeholders(Primarily Product and Engineering)

Advanced communication capabilities, adept at demystifying technical insurance language and driving informed decision-making across non-technical audiences.

Mastery of Salesforce, G-Suite, and Jira

Strong project management and organizational skills: good attention to detail with excellent work product, time management, and execution.

Strong research and process building/ improvement skills.

Additional Information

Rippling highly values having employees working in-office to foster a collaborative work environment and company culture. For office-based employees (employees who live within a defined radius of a Rippling office), Rippling considers working in the office, at least three days a week under current policy, to be an essential function of the employee's role.