Salesforce Process Analyst / Business Analyst

Req ID: 382075

We are currently seeking a Salesforce Process Analyst / Business Analyst to join our team in Hyderabad, Telangana (IN-TG), India (IN).

Role : Salesforce Process Analyst / Business Analyst

We are seeking a highly experienced and strategic Senior Salesforce Process Analyst / Business Analyst with 8+ years of experience to drive the evolution of our Salesforce ecosystem. In this role, you will bridge the gap between complex business challenges and technical solutions. You will be responsible for mapping end-to-end business processes, uncovering inefficiencies, and translating complex requirements into scalable Salesforce solutions that maximize business value.

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Lead the discovery, mapping, and analysis of complex, cross-functional business processes across Sales, Service, and Marketing clouds.

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Identify operational bottlenecks, redundant workflows, and data gaps, proposing "to-be" processes optimized for the Salesforce platform.

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Apply industry best practices (such as Agile, Lean, or Six Sigma) to ensure continuous business process improvement.

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Facilitate workshops and interviews with executive stakeholders and business units to elicit comprehensive functional and non-functional requirements.

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Translate high-level business requirements into detailed user stories, process flows, wireframes, and data models.

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Partner closely with Salesforce Architects and Developers to design scalable, out-of-the-box (declarative) solutions, minimizing technical debt.

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Experience: Minimum of 8 years of professional experience as a Business Analyst or Process Analyst, with a strict focus on the Salesforce platform for at least 5+ years.

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Salesforce Domain Expertise: Deep hands-on knowledge of Salesforce Core Clouds (Sales, Service, and Experience Clouds). Familiarity with CPQ, MuleSoft, or industry-specific clouds is a strong plus.

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Methodologies: Proven track record working in Agile/Scrum environments. Mastery of process mapping tools (e.g., Lucidchart, Miro, Visio).

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Soft Skills: Exceptional stakeholder management, negotiation, and communication skills. Ability to articulate technical concepts seamlessly to non-technical business partners.

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Preferred Certifications

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Salesforce Certified Business Analyst

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Salesforce Certified Administrator

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Salesforce Certified Sales Cloud or Service Cloud Consultant

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PMI-PBA, CBAP, or Scrum Product Owner (CSPO) certifications are highly desirable.

About NTT DATA

NTT DATA is a $30 billion business and technology services leader, serving 75% of the Fortune Global 100. We are committed to accelerating client success and positively impacting society through responsible innovation. We are one of the world's leading AI and digital infrastructure providers, with unmatched capabilities in enterprise-scale AI, cloud, security, connectivity, data centers and application services. our consulting and Industry solutions help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have experts in more than 50 countries. We also offer clients access to a robust ecosystem of innovation centers as well as established and start-up partners. NTT DATA is a part of NTT Group, which invests over $3 billion each year in RD.

Whenever possible, we hire locally to NTT DATA offices or client sites. This ensures we can provide timely and effective support tailored to each client’s needs. While many positions offer remote or hybrid work options, these arrangements are subject to change based on client requirements. For employees near an NTT DATA office or client site, in-office attendance may be required for meetings or events, depending on business needs. At NTT DATA, we are committed to staying flexible and meeting the evolving needs of both our clients and employees. NTT DATA recruiters will never ask for payment or banking information and will only use @nttdata.com, @nttdatafed.com and @talent.nttdataservices.com email addresses. If you are requested to provide payment or disclose banking information, please submit a contact us form, https://us.nttdata.com/en/contact-us.