Business Solution Architect

We are searching for a highly experienced, business-facing Business Solution Architect to guide a critical Revenue Cloud implementation.

In this position, you will function as the central link between business stakeholders and our globally distributed IT and QA teams. You will work hand in hand with the business-side ARM Product Owner to define, negotiate, and transform complex business requirements into clear functional designs and actionable user stories. This role demands a strong command of the Quote-to-Cash landscape, especially within a multi-tier channel sales model involving distributors and resellers.

Responsibilities

Function as the direct IT counterpart to the Business ARM Product Owner and jointly run discovery and alignment sessions with core business units such as Sales, Finance, Legal, and Compliance

Turn complex business processes and pricing logic into thorough functional designs and well-defined user stories for the development teams

Craft and refine ARM workflows within a partner portal environment, ensuring the system accommodates multi-tier channel sales models where pricing flows to distributors and resellers rather than directly to end customers

Engage closely with a globally distributed IT Center of Excellence, encompassing Program Managers, Solutions Architects in Canada, Developers in India, and Salesforce/ARM Admins

Work alongside the QA team in India to verify that test plans accurately mirror the functional designs and business intent embedded in the user stories

Coordinate and interact effortlessly with an external Systems Integrator partner currently assisting with the ARM rollout

Requirements

At least 5 years of relevant professional experience, including a minimum of 2 years in a leadership, architect, owner, or coordinator role

Involvement in at least 2 projects, or a proven history of launching a product or key product capabilities to the market

Demonstrated success delivering large-scale, enterprise-grade programs that are multi-workstream, involve 5 or more FTEs, and stretch across multiple years

Applied expertise using Salesforce Revenue Cloud

Thorough end-to-end understanding of the Quote-to-Cash (QTC) landscape and full lifecycle

Solid track record working with partner portals and managing the intricacies of multi-tier channel models together with distributor pricing limits

Outstanding communication skills, with the ability to interpret and explain technical system functionalities directly to non-technical business leaders, such as outlining ARM architecture constraints for Finance and Legal

Strong background in preparing functional specifications, crafting user stories, and linking business needs with technical execution within Agile delivery frameworks

Excellent written and spoken English at C1 business level, together with executive-quality presentation skills

Nice to have

Hands-on familiarity with Salesforce CPQ for configuration, pricing, and quoting processes

Practical experience with Salesforce Experience Cloud for building partner and customer portals

We offer

International projects with top brands

Work with global teams of highly skilled, diverse peers

Healthcare benefits

Employee financial programs

Paid time off and sick leave

Upskilling, reskilling and certification courses

Unlimited access to the LinkedIn Learning library and 22,000+ courses

Global career opportunities

Volunteer and community involvement opportunities

EPAM Employee Groups

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