CRM Manager

Role Overview

We are looking for an experienced CRM Manager to support the roll-out, adoption, and ongoing success of Savills' CRM platform (Microsoft Dynamics 365 and Introhive) across the EMEA region.

As a key member of a major business transformation programme, you will work closely with stakeholders across multiple countries to drive CRM adoption, embed new ways of working, and maximise the commercial value of client data and insights.

In this role, you will lead engagement, communication, training, and change management initiatives, helping colleagues develop the skills and confidence to leverage CRM technology effectively. You will also act as a trusted partner to business and technology teams, shaping future platform enhancements, maintaining data and process governance, and delivering insights that support business development and client growth.

The successful candidate will bring experience of CRM implementation and adoption, strong stakeholder management skills, and a proven ability to drive behavioural change across complex, international organisations. Experience with Dynamics 365, Introhive, or similar CRM platforms would be advantageous.

. Please ensure you read this before applying.

Recruitment agencies

Savills only pay agency fees where we have a signed agreement in place and that agency has been previously contacted and directed by a member of our recruitment team. We do not pay agency fees when speculative and unsolicited CVs are submitted to Savills or any of our employees other than via our careers website and through our recruitment process. If this is not adhered to, agency fees will not be paid.

Submission of any unsolicited CVs or proposals to Savills will be deemed evidence of full and unlimited acceptance of this approach.

Business area

Business Operations

Locations

Milan

Contract Type

Permanent, Full time

Remote Status

This role is office based , This role offers some working from home

Salary

Competitive

Contact Finn Piper Talent Acquisition Partner – Business Operations

Our offer

Holiday

We understand the importance of a work life balance and offer you a generous holiday entitlement, which increases throughout your career as you progress through our job levels or reach service milestones.

Health

Your wellbeing and that of your family is as important to us as it is to you. We offer Virtual Gp, Digital Health, Private Medical Scheme and mental health support amongst other benefits.

Lifestyle

We promote a healthy work life balance, supported by our approach to flexible working and our wide variety of health, wellbeing and social programmes.

Our Offer about our benefits and culture in our offer overview below