Transcon Supervisor

Company Description

We take care of our employees, and they take care of our customers!

Become a member of a global community! The international logistics industry is an integral piece of the global trade puzzle; we make the world go round. Global supply chain management is what we do, and at the heart of Expeditors you will find professionalism, leadership, and a friendly environment, all of which foster an innovative, customer service-based approach to logistics. Expeditors is a global logistics company headquartered in Seattle, Washington. As a Fortune 500 company, we employ over 19,000 trained professionals in a worldwide network of over 350+ locations across six continents. Expeditors satisfies the increasingly sophisticated needs of international trade through customized solutions and seamless, integrated information systems.

Our Mission

We recruit, train, and retain the very best logistics and technical experts the world over. We love to promote from within - more than 50 percent of our employees have been at Expeditors for five years or more. Our high retention rate is influenced by a unique compensation program for positions that are more than just jobs - they're chances to grow, do what you love and build a career with us!

Job Description

Scope of Position

To support the Transcon manager in the smooth running of the department within the branch; I.e. the Transcon product in the marketplace through focus on Operations, Finances, Sales, People, Systems, and Culture in adherence to the company's policies and procedures.

Major Duties and Responsibilities

Operations

Monitor compliance at all times to regulations. This includes internal policies and procedures such as Operational Process Standards (OPS) and external government regulations or customer policies/requirements.

Understand department process flow, constantly looking for areas of improved efficiency

Ensure all customers standard operating procedures are followed as per the DLSOP

Ensure the system reports including but not limited to the below list are used at the level of frequency mentioned in order to effectively supervise operations:

Daily Status Exception Report - STAT1 (Daily)

Shipment Transit Log Report - TRNRPT (Daily)

Consolidation Report - CONRPT (weekly - if not feeding a gateway for majority of freight) (monthly- if using primarily a gateway)

Shipment Summary Report - SHSUM (monthly)

Route Activity Report - RARRPT (monthly or more frequent as needed)

Aged Warehouse Status Report - STAT3 (at least weekly)

Support the manager in the following areas:

Building and maintaining strong relationships with vendors

Working to be our vendors lowest cost customer promoting market solutions

Evaluating vendors at defined intervals per company policy, focusing on areas of possible improvement with corrective action plans where needed

Finances

Meet weekly or more if required with the department manager

Support the manager as required and applicable in the following areas:

Proactively work to maintain accounts payment within 30 days

Ensure company credit procedures are followed and utilized effectively

Manage accounts payable to vendors utilizing BNP

Manage intercompany accounting discrepancies via AJAX report

Sales / Retention

Support the manager and or the sales department where needed:

Pro-actively provide pricing alternatives, routing solutions and technical assistance to clients through internal sales both regional and global

Respond to requests for proposal, quotation or information timely and with market competitive pricing matching the scope of service required by the customer

Take an active role in the transition of new business/ updates to existing business

Participate to retention calls and complete customer reviews and with your regular customers to document in the CRS

People

Identify with manager, develop, and mentor your No. 2

Allocate workloads within team to ensure smooth operations during peak activity or staff absence

Ensure team meets company standards of 52 hours training per year per employee

Ensure that the new hires complete company's mandatory training within the first 6 months

Support the manager where needed

Participate to staff appraisals, and at a minimum once per year per employee

Ensure all staff and positions have job descriptions, clear expectations and are working with structured development plans

Contribute to the effective weekly department meetings with team

Review department goals and business plan periodically with team to ensure buy-in and accountability

Systems

Ensure department is using all system tools to their greatest advantage based on your department size and organization. (e.g. using edoc and edoc treeview, export database, and other system generated reports to manage by exception)

Be open to implementing new system changes and enhancements into your department

Be involved and suggest system/process improvements

Set the tone of this environment within your department

Culture

Proactively promote the company's 10 cultural attributes: Appearance, Attitude, Confidence, Curiosity, Excellence, Integrity, Pride, Resolute, Sense of Humour, and Visionary.

Qualifications

2 years of industry specific qualification (country specific)

Proven supervisory attitude

Good market and product knowledge

Effective interpersonal skills, including proven abilities to listen, comprehend, effectively communicate clearly and concisely to obtain positive results

Good computer skills (Excel, Word)

Reporting Structure

Transcon Manager

Additional Information

Expeditors offers excellent benefits:

Paid Vacation, Holiday, Sick Time

Health Plan: Medical

Life Insurance

Employee Stock Purchase Plan

Training and Personnel Development Program

Growth opportunities within the company

Employee Referral Program Bonus