Senior Project Officer - Customer Engagement

NSW Reconstruction Authority

Reference number

84454-44323415

Occupation

Project Management, Project Officer

Work type

Full-Time

Location

Lismore & Far North Coast

Salary Information

Closing date

03 August 2026 at 11:59pm

New opportunity to join the Authority with your relationship building and problem-solving skills.

12-month temporary FT - (35 hours/wk)

Role based in Lismore (Northern Rivers), with flexible/hybrid working environment.

Salary relative to experience, and ranges from $133,348 to $146,945 + super

Aboriginal targeted opportunity

This role is open for all candidates to apply. It’s also a targeted role under GSE Rule 26 which Aboriginal people are encouraged to apply.

About the role

As the Senior Project Officer, you will be managing a small team to deliver a range grant outcomes in the Buybacks and Resilient Measures streams of the Resilient Homes Program.

This role also involves buyback grant case management, and grant payment administration, implementing disaster funding policies and ensuring high-quality customer service including responsibilities for:

Establish stakeholder relationships through negotiation and issues management to engage stakeholders and ensure project deliverables are met.

Set workplan for team and monitor progress, resolving delays and ensuring timely grant payments and outcomes

Manage the team’s training and compliance with governance, risk, funding and quality requirements.

About You

You will have strong skills in grant administration and team management, to effectively drive meet service level commitments and support the team to deliver quality outcomes.

You have a track record of strong problem solving and analytical thinking skills to assess situations and develop resolution strategies. You are passionate about building strong collaborative relationships across teams and providing operational support in a community-focused environment.

Experience with grant administration, and platforms such as SAP, SuccessFactors and/or SmartyGrants is highly advantageous.

Essential Requirements

Tertiary qualification and/or relevant knowledge and experience.

For more information read the full Role Description: Senior Project Officer

About the Agency

The NSW Reconstruction Authority is a statutory corporation and executive agency of the Premier’s Department, that will improve how NSW plans for disasters and ensure that we recover from them faster.

To reduce the severity and impacts of disasters, the NSW Reconstruction Authority will complete critical planning and preparation with communities, businesses and government. When disaster does strike, we will get recovery started swiftly and coordinate reconstruction efforts across agencies, communities and other stakeholders.

Joining our team with a rewarding job in a community-driven agency is just the start. The Authority also offers:

Flexible working practices

Contemporary workspaces and technology

Access to learning and development opportunities

Employee assistance and wellbeing program (with a cool app)

Workforce that values inclusion

Competitive pay and conditions

Fitness Passport with a choice of 200+ gyms and pools across NSW

To Apply

If excited by the information above, we look forward to receiving your application, including a copy of your resume and cover letter expressing your interest and suitability for the role.

Applications close 3rd Monday, August 2026 at 3.55PM.

Should you require further information about the role please contact Kelly Climo via Kelly.Climo@reconstruction.nsw.gov.au or on 0429 874 456.

Our Commitment

Great people come from all walks of life. At NSW Reconstruction Authority we are committed to creating a diverse, inclusive and flexible environment which reflects the community and customers we serve. We actively promote gender diversity in our workplaces, the employment of Aboriginal and Torres Strait Islander peoples, and the employment of people with a disability, veterans and other diverse communities. We welcome and encourage applications from all people regardless of age, gender, ethnicity, cultural background or sexual orientation.

Additional Information

The recruitment process may include a range of assessments including interview, psychometric assessments, work sample activities and pre-employment checks as required.

Looking for more information or assistance with applying?

We encourage and support applications from people with a disability. If you require an adjustment to the recruitment process to help you perform at your best (including information in an alternate format or an alternate method of submission of the application) please contact the Talent Team via talentacquisition@reconstruction.nsw.gov.au or 0437 504 514 and reference the Job Title and Reference Number for the role in which you are requesting the adjustment.

Recruitment Pool

A recruitment pool may be created for future ongoing and temporary opportunities of the same role or role type that become available over the next 18 months.