Solution Consultant

Company Description

It all started when engineer Fred Luddy wrote code that automated a tedious task for his coworker, Phyllis. She cried tears of joy. That moment inspired Fred to build a company that could do that for everyone - freeing people from busywork so they could focus on meaningful work. Today, ServiceNow is the AI control tower for business reinvention. Our ServiceNow AI platform brings together any AI, any data, and any workflow - helping 85% of the Fortune 500® work smarter, faster, and better. We're building an AI-native culture where technology and talent are unstoppable together. And we're just getting started.

Join us to put AI to work for people.

Job Description

The Solution Consultant is a hands-on technical consultant with the ability to deliver and position solutions during while achieving quarterly and annual sales objectives for an assigned territory.

Assist Digital Sales teams in the qualification of customer needs through discovery

Participate across the sales lifecycle on acquiring new customers

Provide mentoring and training to peers, colleagues and partners

Demonstrate the product, both standard and tailored to prospects and existing customers

Generate product demo scripts and scenarios and maintain demonstration environment(s)

Scope and deliver Proof of Concept/Proof of Value engagements with prospects

Respond to Request for Information/Proposal documents

Stay current on product developments/releases to a level required for demo and POC/POV

Support Marketing events – user conferences, trade shows, webinars etc.

Stay current on competitive analyses and understand differentiators between the company and its competitors

Understand business and technical problems addressed by the products including key regulations, business drivers, evolving business needs, and security

In conjunction with Sales and Professional Services, conduct transition briefing - communicate commitments and expectations in preparation for deployment

Act as the ServiceNow subject matter expert at executive briefings and marketing events

Qualifications

To be successful in this role you have:

Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry.

Relevant Bachelor's or Master's Degree with 1-3 years' experience

Demonstrated ability to learn new technology

Ability to actively listen to customer requirements and provide a solution to address the customer’s business issue

Eagerness and willingness to learn

Demonstrated proactive approach to perform without being told what to do

Ability to prioritize task and be efficient to minimize wasted effort

Proven ability to live up to commitments while maintaining integrity and focus on details

Exceptional communication and presentation skills to include technical and business concepts

Additional Information

Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.

Accommodations

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact globaltalentss@servicenow.com for assistance.

Export Control Regulations

For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.

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