Key Account Manager| Mon to Fri 38 hours | Balcatta Support Centre with Weekly travel onsite

Company Description

As the world leader in over 100 services, globally we are the 19th largest employer in the world with 470,000 employees working in 67 countries. Sodexo has been in operation in Australia for over 30 years, have over 5000 employees working across 300+ client sites.

Job Description

About the Role

The Key Account Manager develops business opportunities aligned with ideal customer characteristics and supports the client throughout their objectives.This will encompass commercial management, operational management, organic growth and strategic alignment. Focus on driving several major customer relationships within relevant accounts. Concentrate on increasing revenue and GP through organic growth manage stakeholder relationships.

The role is weekly travel to remote sites. While operating on a Monday to Friday roster, flexibility is required to extend time onsite to meet operational and mobilisation requirements.

Key Responsibilities:

Client Relationship & Stakeholder Management

Serve as the senior point of contact for assigned clients

Build trusted, long‑term relationships with site leaders, procurement, HSE, and stakeholders

Lead regular governance forums including monthly reviews, quarterly business reviews, and strategic planning sessions

Proactively manage client expectations, risks, escalations, and issue resolution

Contract & Commercial Management

Own contract performance against KPIs, and commercial outcomes

Manage change variations, scope amendments, pricing adjustments

Ensure financial performance meets or exceeds budget through cost control, margin optimisation, and productivity initiatives

Partner with finance teams on forecasting, reporting, and cost‑to‑serve analysis

Operational Alignment

Work closely with Operations Managers, Site Managers, and Functional Leads to ensure service delivery aligns with contract obligations

Drive consistency and standardisation across mine sites while respecting site‑specific requirements

Conduct performance reviews for your direct reports

Ensure services meet expectations across:

Village services

Catering & camp services

Integrated facilities management (soft & hard FM if applicable)

Asset management and maintenance coordination

Safety, Quality & Compliance

Champion Zero Harm culture aligned to Sodexo and client HSE frameworks

Ensure full compliance with:

Mine site safety standards

Food safety & hygiene systems

WHS legislation and client-specific rules

Actively participate in audits, risk assessments, incident reviews, and corrective action planning

Account Growth & Retention

Identify cross‑sell and upsell opportunities within existing mining portfolios

Support tenders, proposals, and re‑bids for existing contracts

Contribute to long‑term strategic account plans

Improve client satisfaction scores and retention outcomes

Key Performance Indicators

Client satisfaction / NPS

Contractual KPI and SLA compliance

Commercial performance

Safety and quality performance

Contract retention and growth

Competencies:

Planning and Organizing: Develop realistic work plans, identify resources, and create contingency plans.

Collaborating with Others: Foster collaboration, provide constructive feedback, and build consensus.

Asset Management: Utilize and manage assets effectively, ensuring they meet organizational needs.

Fostering Communication: Communicate openly and adapt messages to diverse audiences.

Concern for Safety: Promote and implement health and safety policies.

Achievement Orientation: Focus on achieving high-quality results and encourage improvements.

Inspiring Others: Energize and inspire teams to strive for excellence.

Attention to Detail: Ensure accuracy and thoroughness in all tasks

Qualifications

To be successful, you’ll need a proven track record in leadership and operations, managing multi-disciplinary teams with a strong track record of managing operations and demonstrated ability to increase efficiency, improve service, and effectively manage resources across multiple sites in Energy and Resources industry segment.

Additional Information

Sodexo is a contract services company and employment is conditional to Sodexo’s ability to maintain the client contract and its service levels. All employees are subject to a police check and a Working with Children check (where applicable)This job description is not intended to be an exhaustive list of all duties, responsibilities, or activities required of the role. Duties may change to meet business requirements