Space Leader

Thinking about a career change? If you’ve worked in retail, hospitality or customer service and love staying busy, you already have the skills to thrive at WOTSO.

At WOTSO, we create flexible, convenient and local coworking spaces that bring people together and support businesses to thrive. Our spaces are built around community, connection and everyday convenience, with regular events, a diverse mix of members, and environments that feel welcoming.

We’re looking for a Space Leader to run our space opening soon in Mulgrave, Melbourne.

This isn’t your typical office role! With a unique blend of community building, sales, administration and space presentation, you’ll play a key role in creating a vibrant member experience and ensuring the space runs smoothly.

If you’re coming from a leadership role in hospitality or retail, this is a great opportunity to take your skills into an office environment with no weekends or late nights. With full training provided, we’ll support you to grow and develop within the WOTSO environment.

Key Responsibilities

Community & Member Experience

Be the friendly face of the space - welcoming members and visitors and creating a strong first impression

Act as the go-to person for members, providing support across in-person, phone and email enquiries

Build genuine relationships with members and foster a strong sense of community

Deliver a consistent and engaging onboarding experience for new members

Plan and host community events, including weekly socials and monthly breakfasts

Create and share communications that keep members informed and connected

Sales & Space Operations

Manage the day-to-day operations of the coworking space alongside the Regional Manager

Respond to enquiries, run space tours and convert leads into memberships

Maintain high presentation standards across the space at all times

Support local marketing initiatives (including social media and community outreach)

Assist with general administration and operational tasks

Take a hands-on approach - no job is too small

New Site Operational Support

Assist with setup of the new coworking space, including arranging furniture, signage, kitchen supplies, and general presentation.

Coordinate ordering, delivery, and installation of furnishings and goods with approval from the Regional Manager.

Support project management of onsite trades during the fit-out period, including scheduling, access, and quality checks.

Ensure the site remains safe and clean during fit-out and opening stages.

About You

Experience in retail or hospitality management, or similar customer-facing leadership roles

Confident communicator with a warm, professional and approachable style

Highly organised and comfortable juggling a variety of tasks

Energetic and happy being on your feet throughout the day

Passionate about building community and creating positive experiences

Aligned with WOTSO’s values of community, flexibility and sustainability

Why Join WOTSO?

Be part of a community-focused, fun and supportive environment

Enjoy variety, no two days are the same

Structured onboarding and ongoing training

Full-time role with consistent weekday hours (no weekends)

Access to Friends of WOTSO and WOTSO Wellbeing perks

Join a growing Australian-owned business recognised as a Certified Great Place to Work™ for three consecutive years

Ready to Join Us?

If you’re excited about building community and supporting local businesses, we’d love to hear from you.

Apply via our careers page: www.wotso.com/careers

Company Overview

What started as an innovative approach to vacant offices, before developing into desk hire by the day or month, has now become an ever-expanding network of individuals and businesses hustling and growing their businesses under the WOTSO roof. Our ever-growing network sees businesses of all offerings working together, skill-sharing and looking at ways to grow and their businesses. We make the journey a little more fun by hosting epic networking events, skills-driven social events and educational workshops and seminars across all of our spaces. Tap into the WOTSO way without even being a member – we offer virtual office services across all of our spaces, and our meeting rooms and event spaces are available to hire by the hour, or by the day. We’re breaking the mould when it comes to flexible workspace, offering everything from a single desk up to larger spaces for corporates and established teams.