Delivery Manager (product and tech)

About the role

We are seeking an experienced and commercially minded Delivery Manager to lead the end-to-end delivery of technology and product projects across our client portfolio. In this role you will own the full delivery lifecycle - from discovery and scoping through to build, release, and retrospective - managing client relationships, commercial outcomes, and cross-functional teams throughout. The ideal candidate bridges the gap between business needs and technical execution, and is equally comfortable running a discovery workshop with a client as they are coordinating a sprint with a development team. While your primary portfolio sits across technology and product accounts, you'll work within a collaborative delivery team and will occasionally support cross-functional projects spanning marketing, growth, and brand - ensuring continuity and quality across the agency's full service offering.

Responsibilities

Project delivery

Lead end-to-end delivery of technology and product projects across the agency's client portfolio

Lead technical discovery processes, including requirements gathering, feature prioritisation, and scope definition

Develop and maintain project plans, timelines, resource schedules, and budgetsIdentify and manage project risks, dependencies, and scope changes proactively

Facilitate internal team meetings, sprint ceremonies, stand-ups, and delivery checkpoints

Maintain project tracking and reporting across all active engagements

Ensure projects are delivered on time, within scope, and to the standard expected by clientsSupport cross-functional delivery across marketing, growth, and brand projects during peak periods

Account management

Serve as the primary client contact for a defined portfolio of technology and product accounts

Lead client discovery workshops, project kickoffs, status updates, and review meetings

Manage client expectations around timelines, deliverables, technical constraints, and change requests

Identify opportunities to grow existing accounts through additional scope or services

Prepare and present project proposals, estimates, and statements of work in collaboration with senior leadership

Internal coordination

Coordinate across development, QA, UX, and creative disciplines to resource and schedule project work

Manage hybrid teams across local and remote environments

Provide clear technical briefing and product context to team members at project initiation

Escalate resourcing, quality, or timeline issues to leadership as needed

Commercial and operational

Track project profitability and flag budget variances early

Support accurate time and cost tracking to maintain visibility on job-level performance

Contribute to process improvement across technical delivery workflows

Assist with onboarding of future delivery hires as the team grows

Requirements

Proven experience as a Delivery Manager, Technical Project Manager, or Senior PM in an agency or consultancy environment

Strong understanding of product development methodologies - Agile, sprint-based delivery, backlog management, and hybrid approaches

Experience leading discovery-to-outcome engagements across complex technology or product projects

Ability to bridge business and technical stakeholders, translating client needs into clear development team direction

Strong commercial acumen - job costing, margin tracking, and budget management

Ability to manage hybrid teams across local and remote environments

Excellent communication skills across technical and non-technical audiences

Bachelor's degree in a relevant field, or equivalent experience

Company Overview

Please visit https://www.whatworks.com.au for more information