Sr. Manager, Gateway Clearance (LCB)

What makes DHL great? Our People! We know each employee’s individual contributions make us the #1 Delivery and Logistics Company in the world.

DHL is committed to maintaining an environment that empowers every team member to make the greatest possible impact on our business. Our culture is about personal commitment – to our business, to each other and to our global communities. DHL is dedicated to being a great place to work. In addition to competitive compensation packages, our employees enjoy a range of programs, services and benefits that bring the best to their personal lives.

Start YOUR career with DHL today…

We have an immediate career opportunity for a qualified Sr. Clearance Manager. The Sr. Clearance Manager ensures compliance with Customs and Participating Government Agencies while ensuring there is efficiency in the day-to-day roles of our Clearance Agents.

Reporting to the Senior Director, Clearance, this position is responsible for the overall operational oversight and people leadership within the Clearance team. This role contributes to strategy development and drives organizational change initiatives with broader impact. Through cross-functional leadership and collaboration, the Sr. Manager delivers consistent team performance and service quality, strengthens internal talent through development of people leaders and manages relationships and resolves issues at pace in a high-volume environment.

Key Responsibilities:

Contribute to the development of, and translate, strategy and into actionable plans

Coach and development people leaders and ensure consistency in performance across large teams

Drive improvement initiatives and optimize processes for multiple teams and locations

Project participation, implementation and change management leadership

Manage customer relationships and handle complex escalations with broader or high impact

Influence and build relationships within department and cross-functionally

Oversee workflow and processes across multiple locations to ensure team production, service levels, and quality standards while proactively identifying trends and addressing issues before they escalate

Partner with entry teams across the gateway to align regulatory changes (e.g., commodities scope, disclosures), productivity targets, and system-related matters

Manage team performance through available reporting tools, translating data into actionable insights and driving a proactive rather than reactive operational culture

Skills & Qualifications

8+ years of progressive leadership experience in a customs, freight, or logistics environment

Proven track record in people management including performance management and talent development

Strong understanding of customer contact operations and entry clearance workflows

Comfortable in a customer-facing capacity - able to manage relationships and handle escalations professionally

Strong people leadership and ability to balance strategic execution with daily operational needs

Operationally focused with the ability to maintain oversight across a high-volume production environment

Proactive and trend-oriented - identifies patterns in performance data and acts ahead of issues rather than in response to them

Effective communicator across internal teams and external customers at varying levels of seniority

Strategic planning including regulatory changes, shifting priorities, and workflow optimization

Education & Certificates:

High school diploma required

Bachelor's degree required - Logistics, Supply Chain, Business, or related field

Customs or freight forwarding operational background strongly preferred

Customs Brokerage License required

Note:

Office-based with regular floor presence

Up to 25% travel to multiple locations

This position requires access to secured airport areas. Selected candidates must be able to obtain and maintain a Security Identification Display Area (SIDA) badge, which includes passing a criminal history records check, fingerprinting, and meeting all federal, state, and local regulatory requirements. Candidates must be able to provide all documentation necessary to support the badging process.

Employee Benefits & Incentives

DHL Express benefits and incentive offerings are designed to reflect a substantial experience for both employees and their dependents during their career and life journey. The specifics will vary, but wherever you join and in whatever role, you'll find our benefits and rewards are among the best in the industry. They include:

Competitive Pay

Bonus/Incentive Programs

Retirement Savings – 401K with company match

Medical, Dental, Vision, well-being programs

Tuition Reimbursement

Generous Paid Time Off – Starting at 4 Weeks (PT/FT)

Paid Leave

Employee Discount Program

Employee Assistance & Work Life Program

Outstanding training opportunities

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.