Senior DevOps Engineer

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Job Category

Software Engineering

Job Details

About Salesforce

Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword - it’s a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all.

Ready to level-up your career at the company leading workforce transformation in the agentic era? You’re in the right place! Agentforce is the future of AI, and you are the future of Salesforce.

The Salesforce Cloud Operations Team consists of smart and tenacious engineers dedicated to excellence through platform expertise and uncompromising integrity. While we understand that delivery is important, we consider quality to be our highest priority. The code we deliver must be functional, scalable, secure, and maintainable.

Our team is responsible for the Cloud Infrastructure Platform, covering both first-party and public cloud environments. As our platform grows in size and complexity, we must consistently provide a top-tier platform for running the business today and support tremendous scale in the near future. We are looking to grow our team to develop and manage our next generation of software/hardware systems designed to maintain our world-class data platform.

As a Senior Operations Engineer, you will contribute to the DevOps culture on the global team by enhancing our automation and CI/CD toolset to orchestrate thousands of servers in perfect harmony. We are agile, fast-paced, work hard, and play hard.

Your Impact

Build scalable, elastic services, capable of running in private Salesforce data centers and in public clouds

Design high-quality systems to improve platform security, reliability, availability, and scalability

Design, build, configure, test, update, document, implement scripts, and automate operational support in multiple infrastructure environments at world-scale

Collaborate with development, architecture, and release teams, providing architectural design recommendations and driving standards for effective transition to production operations.

Build efficient components/algorithms/services to serve a high volume of requests with low latencies. Conduct performance tuning, performance monitoring, capacity planning, and other related monitoring.

Create, document, and test backup and recovery procedures including Operational and Disaster Recovery scenarios

Design, document, implement smart thorough testing and environmental upgrade strategies to ensure quality delivery

Continuously integrate and deploy your code, monitor live services and supporting hardware, and set up alerting mechanisms to ensure system health and availability. Learn through data-driven feedback loops to improve it

Participate in Code Reviews, cross train and mentor other team members

Participate in the team's on-call rotation to address complex problems in real-time and keep services operational and highly available, but have a life outside of work - we value balance.

Be able to upscale your team and other teams in the same organization proactively with ideas and learnings from experience in the relevant topics

Participate in and lead the development of team/organization long range plans and roadmaps

Demonstrate strong technical expertise in your team's domain area and focus on the most challenging deliveries

Advocate for strategic improvements in response to changing service conditions

Synthesize information coming from outside your organization (architectural guidelines, workgroup results, best practices) and guide your team to put this information into practice

Basic Qualifications

BS degree and 6+ years of prior relevant experience or Master's with 5+ years of prior relevant experience

Strong knowledge of basic programming concepts and respective scripting languages. One or more of the following: Bash, Go, Ruby, Python

Broad knowledge of Linux Operating Systems internals and Virtualization platforms

Strong experience in automating a variety of infrastructure and administration tasks

Working Knowledge of CI/CD, DevOps, Configuration Management and Infrastructure as Code principles

Experience with Source Code Management concepts and tools such as Git

Experience working with and troubleshooting large, highly available and high performance systems

Experience with Agile development methodology

Be available for after hours on-call support and will be required to apply production packages during non-peak hours

Experience with leading projects that involve more than the immediate scrum team

Preferred Qualifications

Experience with monitoring solutions, such as - Prometheus, Grafana, or Splunk

Ability to manage system issues, updates and upgrades for both first-party and public cloud

Experience with public cloud development (e.g. AWS, GCP, Alibaba, and/or Azure platforms)

Experience with containers (Docker) and related orchestration (Kubernetes)

Experience with Terraform, Github, Cinc (Chef), Jenkins, Spinnaker

Knowledge of data concepts related to relational databases and NoSQL stores.

Strong infrastructure engineering background

Experience with integrating AI for automated anomaly detection, predicting system degradation, triggering self-healing workflows, reducing alert fatigue etc.

Unleash Your Potential

When you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best , and our AI agents accelerate your impact so you can do your best . Together, we’ll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future - but to redefine what’s possible - for yourself, for AI, and the world.

Accommodations

If you need a reasonable accommodation during the application or the recruiting process, please submit a request via this Accommodations Request Form .

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