AI Platform Head & Product Management Lead

ZING

AI Platform Head & Product Management Lead

ServiceQUIK Inc. | Denver Tech Center, CO | Full-time

About ZING

ZING is an AI-native SaaS platform serving SMBs, such as home service businesses, across the US. We give small business owners, from plumbers and cleaners to electricians and landscapers, what enterprise companies take for granted: a professional website, local SEO, an AI receptionist that answers every call, and marketing automation that runs itself.

We are not a startup figuring out AI. We are a company already running on it:

Cash flow positive and funded, with capital in the bank to scale

Agentic processes enabled throughout the system: AI agents handle inbound calls, AR recovery, onboarding, QA, and commissions today, in production, at scale

50% of company processes automated in the last 12 months, and we are nowhere near done

Currently doubling the team and scaling go-to-market aggressively

Thousands of live customer subscriptions, growing every week

We build production software with AI at the core of how we work, not as a feature bolted on. The question we ask about every process is: why does a human do this?

The Role

This is not a strategy role. You will be the one doing the work.

You will own ZING's entire technical operation: our proprietary website builder (Pixel), our internal CRM and operations platform (ATLAS), our AI receptionist infrastructure (MAX), and the growing fleet of agents that run the business. You will design the agentic org chart the same way a traditional executive designs a human one: which functions get an agent, how agents escalate, how they are monitored, and where humans stay in the loop.

You will report directly to the CEO and work alongside a small, high-output team. There is a path to CTO as the organization scales. The title, like everything else here, gets built.

What You Will Own

AI-native product delivery and product management. Own the product roadmap and ship at AI speed across Pixel, ATLAS, and our automated site generation pipeline. You decide what gets built, in what order, and why, then you build it. You orchestrate AI coding tools and agents plus a lean human team to produce what would normally take an engineering department.

Agent architecture. Design, build, and operate the agent hierarchy that runs the company: support triage, billing recovery, onboarding, QA, competitive intelligence, and functions we have not invented yet. You define the org chart of an agentic company.

Business process systems. Understand how a digital services business actually makes money, then encode it. Onboarding, fulfillment, billing, support, and sales ops become systems, not headcount.

Technical operations. Infrastructure, reliability, security, vendor management, and compliance-critical systems. Our stack: Railway, Supabase, Prisma, Stripe, Cloudflare R2 and Workers, Twilio. You keep it fast and cheap but always looking for innovative ways to drive the required business outcome.

Who You Are

Must-haves:

You have personally built and shipped production software using AI-native workflows (Claude Code, Cursor, Codex and agent frameworks, or equivalent). Not experimented. Shipped.

You have designed or operated multi-agent systems in production, or you have automated significant business processes end to end

You understand business operations well enough to see a workflow and immediately map it to a system

You are hands-on-keyboard daily and want to stay that way

You thrive with ambiguity, ownership, and speed

Strong signals:

Founder or founding engineer background

Experience with SMB services, agencies, or vertical SaaS

You have opinions about agent orchestration formed by breaking things in production, not by reading threads

This role is not for you if you measure success by team size, you need a spec before you build, or you see AI tooling as something your reports use.

Compensation

$300K OTE (on-target earnings), structured as:

Competitive base salary

Quarterly performance bonus tied to clear, achievable targets

Equity via our ESOP

Why This Role Is Different

Most AI leadership roles are about presenting roadmaps. This one is about building the blueprint for how an AI-native company actually operates, on top of a real business with real revenue and real distribution. The systems you build here will run the company. Few roles anywhere offer that.

Job Type: Full-time

Pay: $180,000.00 - $300,000.00 per year

Benefits:

Dental insurance

Health insurance

Vision insurance

Work Location: In person