EUC Windows Team Lead

Job Description: EUC Windows Team Lead

Job Title: EUC Windows Team Lead

Department: Global IT – End User Computing (EUC) Windows

Reports To: EUC Operations Lead

Job Summary

The EUC Windows Team Lead is responsible for leading the global Windows Operations and Endpoint Management team supporting enterprise workplace technologies. This role combines technical leadership, operational management, service delivery governance, endpoint security, automation, and continuous improvement initiatives.

The successful candidate will oversee Windows endpoint operations, Microsoft Intune, SCCM, Windows 11 lifecycle management, endpoint security compliance, vulnerability remediation, software deployment, automation programs, and major incident management while ensuring high service quality and operational excellence across global regions. The position serves as the primary escalation point and technical leader for all EUC Windows services.

Key Responsibilities

Team Leadership & Service Management

Lead global EUC Windows Operations teams across APAC, EMEA, and Americas.

Manage day-to-day operations and service delivery performance.

Conduct team performance reviews, coaching, mentoring, and technical development.

Drive service excellence, SLA compliance, and customer satisfaction.

Coordinate shift coverage and resource planning.

Lead operational reviews, service reporting, and customer governance meetings.

Serve as the escalation manager for major incidents and critical service disruptions.

Windows Endpoint Management

Own Windows 10/11 endpoint lifecycle management.

Lead Windows deployment, imaging, provisioning, and upgrade programs.

Oversee endpoint management platforms:

Microsoft Intune

Microsoft Endpoint Manager

SCCM/MECM

Windows Autopilot

Group Policy

Co-Management

Establish global endpoint configuration standards and governance.

Drive Windows 11 deployment and modernization initiatives.

Endpoint Security & Compliance

Ensure enterprise endpoint compliance and security standards.

Manage:

Microsoft Defender for Endpoint

BitLocker

ThreatLocker

Device Control

Privileged Access Controls

USB Exemption Governance

Partner with Cyber Security teams on vulnerability remediation and compliance programs.

Lead security audit readiness and remediation activities.

Patch & Vulnerability Management

Define and manage enterprise patching strategy.

Lead monthly patch deployment cycles.

Monitor compliance metrics and remediation activities.

Drive reduction of critical and high vulnerabilities.

Develop executive dashboards and KPI reporting.

Application & Software Management

Oversee application packaging and deployment governance.

Manage enterprise software distribution through SCCM and Intune.

Support business-critical applications and software lifecycle management.

Ensure application compatibility testing for Windows feature updates.

Coordinate software license management and optimization.

Automation & Process Improvement

Drive automation initiatives to reduce manual effort.

Lead development and implementation of:

PowerShell automation

Intune automation

Microsoft Graph integrations

Endpoint provisioning workflows

Self-healing solutions

Improve operational efficiency through standardization and process optimization.

Maintain operational knowledge base, SOPs, and technical documentation.

Service Operations Ownership

Responsible for operational governance and support of:

Active Directory Services

SCCM Administration

Microsoft Intune Administration

Windows Endpoint Support

Endpoint Compliance Reporting

Vulnerability Management

Software Deployment

Account Lifecycle Management

ThreatLocker Administration

File Server Share Management

License Management

Endpoint Health Monitoring

Windows Automation Services

Stakeholder & Vendor Management

Engage business stakeholders regarding service improvements and roadmap initiatives.

Manage vendor escalations and strategic partnerships.

Present operational performance and improvement plans to senior leadership.

Collaborate with Site IT, Service Desk, Security, Infrastructure, and Workplace Engineering teams.

Required Technical Skills

Endpoint Technologies

Microsoft Intune

SCCM / MECM

Windows Autopilot

Microsoft Endpoint Manager

Group Policy Management

Windows 10 / Windows 11

Security Technologies

Microsoft Defender for Endpoint

BitLocker

ThreatLocker

Conditional Access

Endpoint Compliance

Cloud & Identity

Microsoft 365

Azure AD / Entra ID

Microsoft Graph API

Automation

PowerShell

Azure Automation

Power Automate

Scripting & Workflow Automation

Reporting & Analytics

Power BI

Excel Reporting

Endpoint Analytics

Operational KPI Dashboards

Experience & Qualifications

Education

Bachelor's Degree in Information Technology, Computer Science, Engineering, or equivalent experience.

Experience

8–12 years of IT experience.

Minimum 5 years supporting enterprise Windows environments.

Minimum 3 years leading technical teams.

Experience managing global enterprise endpoint environments (5,000+ endpoints preferred).

Strong understanding of ITIL service management practices.

Experience in multinational or global support organizations.

Preferred Certifications

Microsoft Certified: Endpoint Administrator Associate

Microsoft Certified: Enterprise Administrator Expert

Microsoft Certified: Security Administrator Associate

Azure Administrator Associate

ITIL Foundation v4

Key Competencies

Technical Leadership

Service Delivery Excellence

Major Incident Management

Stakeholder Management

Strategic Planning

Vendor Governance

People Development

Root Cause Analysis

Project Management

Communication & Presentation Skills

Continuous Improvement Mindset

Pay: ₹1,400,000.00 - ₹1,800,000.00 per year

Benefits:

Health insurance

Internet reimbursement

Work from home

Application Question(s):

How many years of experience do you have in End User Computing (EUC) or Windows Endpoint Management?

How many years of experience do you have leading a technical team?

Which endpoint management tools have you used?

Have you led Windows 10/11 deployment, imaging, and upgrade projects?

How would you rate your PowerShell scripting skills?

How soon ( days ) you can join us?

Work Location: Remote