Technical Program Manager - Capacity Management
Skills
About the role
Location: Remote (PST Time Zones) Company: Virtasant
About Virtasant
Virtasant is a global technology services company with a network of over 4,000 technology professionals across 130+ countries.
We help organizations modernize cloud platforms, improve engineering efficiency, and optimize cloud spend through architecture, automation, and FinOps best practices.
Our teams work directly with enterprise customers to identify inefficiencies, drive modernization efforts, and deliver measurable business outcomes.
The Role
We are looking for a Technical Program Manager with strong experience leading large-scale infrastructure and capacity management initiatives across complex technical environments.
This role requires someone who can confidently partner with senior client stakeholders, drive operational excellence, improve capacity planning processes, and lead cross-functional technical programs from strategy through execution.
This is not a generic project management role. The strongest candidates have experience owning production systems, managing technical capacity planning, driving process improvements, and influencing both technical teams and business stakeholders to deliver measurable operational outcomes.
What You'll Do
Capacity Planning & Operational Excellence
Own capacity management and forecasting processes across complex technical environments
Drive continuous improvements to planning, documentation, and operational workflows
Identify risks, bottlenecks, and opportunities before they impact delivery
Develop scalable processes that improve operational efficiency
Ensure capacity planning aligns with business priorities and technical requirements
Technical Program Management
Lead end-to-end technical initiatives across multiple teams
Coordinate engineering efforts to deliver complex programs successfully
Drive execution while balancing competing priorities
Track program health, risks, dependencies, and milestones
Partner with technical teams to support architecture and implementation decisions
Client Leadership
Serve as the primary point of contact for customer stakeholders
Build trusted relationships through clear communication and consistent delivery
Lead status reviews, planning sessions, and executive updates
Resolve delivery issues proactively while maintaining customer confidence
Identify opportunities to engagement and create additional client value
Technical Collaboration
Work closely with engineering teams on technical planning and execution
Translate business goals into actionable technical programs
Support technical decision-making with data and operational insights
Help prioritize initiatives based on customer impact and delivery risk
Contribute to operational improvements across engineering organizations
What We're Looking For
Non-Negotiables
5-10+ years managing complex technology programs
Experience leading end-to-end technical initiatives
Strong client-facing consulting or professional services experience
Demonstrated experience with capacity planning and forecasting
Experience improving operational processes at scale
Strong stakeholder management skills
Excellent written and verbal communication
Ability to simplify complex technical concepts for business audiences
Experience working alongside engineering teams on technical delivery
Previous ownership of production systems or large operational environments
Important: Candidates with strong project management experience but limited technical depth, production ownership, or capacity management experience will not be considered.
Technical Experience
Program & Delivery
Technical Program Management
Cross-functional leadership
Capacity planning
Forecasting
Process improvement
Risk management
Operational excellence
Production operations
Cloud & Infrastructure
Understanding of cloud environments
Understanding of on-premises infrastructure
Infrastructure operations
Distributed systems concepts
Platforms (Preferred)
Kubernetes
Apache Spark
Production infrastructure
Large-scale technical environments
Technical Knowledge
Ability to understand technical architectures and engineering solutions
Experience working closely with software and infrastructure engineering teams
Ability to evaluate technical tradeoffs and support engineering decisions
Consulting & Business Skills
Strong candidates will demonstrate:
Executive communication
Stakeholder management
Client relationship management
Program leadership
Process optimization
Risk mitigation
Business development mindset
Ability to communicate complex ideas clearly and concisely
Strong decision-making under ambiguity
How We Work
The people who succeed in this role are:
Highly organized and execution-focused
Comfortable working directly with enterprise customers
Strong communicators who simplify complexity
Proactive problem solvers
Collaborative technical leaders
Data-driven decision makers
Calm under pressure
Focused on measurable business outcomes
Why Virtasant
At Virtasant, you will:
Lead strategic programs for enterprise customers
Partner directly with senior technical and business stakeholders
Influence technical planning and operational strategy
Drive meaningful process improvements at scale
Work alongside experienced engineering and delivery leaders
Help customers improve operational efficiency through better planning, execution, and technical collaboration
Questions about this role
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