EOR Operations Associate/Analyst

About Rippling

Rippling is the first way for businesses to manage all of their HR & IT - payroll, benefits, computers, apps, and more - in one unified workforce platform.

By connecting every business system to one source of truth for employee data, businesses can automate all of the manual work they normally need to do to make employee changes. Take onboarding, for example. With Rippling, you can just click a button and set up a new employees’ payroll, health insurance, work computer, and third-party apps - like Slack, Zoom, and Office 365 - all within 90 seconds.

Based in San Francisco, CA, Rippling has raised $1.8B from the world’s top investors - including Kleiner Perkins, Founders Fund, Sequoia, Greenoaks, and Bedrock - and was named one of America's best startup employers by Forbes.

We prioritize candidate safety. Please be aware that official communication will only be sent from @Rippling.com addresses.

NOTE:

1. This role requires you to work from 1.00PM-10.00PM IST.

2. This is a hybrid role. We expect you to be in our Bangalore office for 3 days in the week.

About the role

Rippling is looking for an Operations Associate to onboard employees and ensure ongoing regulatory compliance with various federal, state and local agencies. This is an exciting opportunity to become a foundational member of our customer operations team. You’ll help design scalable processes to bring new customers into our platform, while working cross-functionally to minimize the operational burden through software and process automation. It’s a highly cross-functional role which impacts our sales and product teams.

What you will do

Execute tasks related to new employees’ onboarding such as employee onboarding verifications, benefits setup and enrollments for our customers

Conduct filings and registrations with government agencies on behalf of customers

Review, Build and Improve current operational process and create how-to documentation library

Review and process inbound communications related to insurance and regulatory tasks

Build end to end operational process for benefits enrollments to our customers

Research process requirements for work streams for new products and countries

Provide feedback on our internal systems and processes to improve our operations

Work with R&D to improve customer onboarding processes through automation

What you will need

4+ years of experience in an operational role, such as payroll operations, regulatory operations, or support operations

Strong English communication skills (written and verbal)

Strong project management and organizational skills: high attention to detail with excellent work product, time management, and execution

Experience with Google Suite or Microsoft Office, especially Docs/Sheets/Excel, for data analysis and task organization; familiarity with SFDC/JIRA/Confluence a plus

Strong research and process development skills

Structural thinking and problem solving

Ownership and Proactive attitude towards pushing things to go get done

Ability to learn quickly and deal with ambiguity

Ability to work from 1.00 PM- 10.00 PM

Grit, patience, drive as you would be working with different teams, partners and government agencies

#LI-hybrid

Additional Information

Rippling highly values having employees working in-office to foster a collaborative work environment and company culture. For office-based employees (employees who live within a defined radius of a Rippling office), Rippling considers working in the office, at least three days a week under current policy, to be an essential function of the employee's role.