Operations & Support Analyst

We have a dedicated crew of more than 700+ innovative and dedicated employees. Here are a few reasons why we’d make a great team:

Career Opportunity. We are a high growth company with excellent opportunities for advancement. Our training and development programs prepare you for growth and advancement.

Work-life balance. We work a typical Monday-Friday 8a-5p work day. Take a well-deserved break on us, and enjoy time with your family and friends with generous PTO.

Benefits and Perks. We offer competitive pay, as well as an excellent benefits package that includes medical, dental, vision, 401(k) matching up to 3%, long term disability, and tuition assistance. We offer an on-site gym and an annual wellness program. Our corporate office is also a nicotine-free facility.

POSITION SUMMARY:

The Operations and Support Analyst is responsible for managing and monitoring system batch jobs to ensure system integrity, stability, and up time. This role also provides technical support to corporate, warehouse and field associates, troubleshooting hardware, software, mobile devices, printers, and other peripherals. As part of the IT Operations and Support team, the analyst enhances productivity by responding to service requests, performing installations and training, and resolving technical issues. The ideal candidate is detail-oriented, quality-driven, and a strong communicator who thrives in a collaborative, support-focused environment.

POSITION RESPONSIBILITIES:

Manage and monitor corporate application operational jobs for optimal performance (SAP, SQL, Other system/scheduling tools) and maintain documentation for our corporate operational jobs

Monitor operational jobs for application, network and infrastructure services (Office 365, VM host and file level backup, EDR and others)

Perform SAP application support including analysis, documentation, system management (jobs, errors, security) and troubleshooting

IT support for a variety of technical inquiries and delivering high-quality support to both onsite and remote employees

Ability to work multiple concurrent issues using a ticket management system

Identify patterns of support requests which may be indicative of systemic issues

Clearly communicate and document each support request with detail

Manage administrative personnel changes (New Hires, Transfers, Off-Boarding, etc.,)

Follow department policies and procedures with accuracy

Manage asset management system

Manage and follow processes for system monitoring and alerting

Demonstrated appropriate working knowledge of corporate systems

Demonstrated successful task management experience

Demonstrated ability to comprehend and solve complex business and technical issues

Outstanding ability to learn new applications and technologies

Ability to learn from technical experts

Ability to support common office applications such Microsoft Office 365, Azure AD, Microsoft Teams, Adobe Acrobat, and others as required

Working knowledge of mobile devices, PC hardware, networking, infrastructure and operational management

Special projects, as assigned

POSITION REQUIREMENTS:

Bachelor’s degree in information technology, Computer Science, or a related field (or equivalent experience)

2–5 years of experience in IT operations, systems support, or infrastructure monitoring

Proficiency with monitoring tools (e.g., SAP, SQL, back-up solutions, EDR, or similar)

Resolve issues prior to business hours including responding to issues outside of normal working hours

Excellent troubleshooting and communication skills

Ability to travel (minimal)

THE COMPANY

State Industrial Products is a family held chemical manufacturing company since 1911, with a 200,000 square foot plant in Hebron, Ohio. State Industrial specializes in performing chemical mixing along with primary and secondary packaging. We take pride in being ISO 9001 Certified for quality assurance and ISO 14001 Certified for environmental responsibility. Our 100 + years of experience in the chemical industry and our employees are our greatest asset. We’re a thriving company, and we’re looking for driven individuals to join our team. That’s where you come in!

ADA Disclosure: Any candidate who feels that they may need an accommodation to complete this application, or any portions of same, based on the impact of a disability should contact our Human Resources Department.