Manager, Operations | Full-Time | PeoplesBank Arena

Oak View Group:

Oak View Group (OVG) is the global leader in premium live entertainment infrastructure and services, with a platform spanning venue development and end-to-end capabilities across venue management, hospitality, and sponsorship sales. Founded in 2015, the company serves a collection of seven world-class owned venues and a client roster of the most iconic arenas, stadiums, convention centers, music festivals, performing arts centers, and cultural institutions, spanning four continents.

Position Summary:

The Manager, Operations is responsible for assisting in the administration, planning, budgeting, and direction for the operations of PeoplesBank Arena, including front and back of house services, technical services, information technology, conversion, custodial services, and equipment inventory control.

This role pays an annual salary of $65,000-$75,000

Benefits for Full-Time roles: Health, Dental and Vision Insurance, 401(k) Savings Plan, 401(k) matching, and Paid Time Off (vacation days, sick days, and 11 holidays).

This position will remain open until October 16, 2026.

About the Venue:

PeoplesBank Arena is Connecticut’s premier destination for sports & entertainment. The 15,000+ seat downtown arena is home to the eleventh-time National Champion UConn Women's Basketball team and the six-time National Champion UConn Men's Basketball team. Led by Hall of Fame basketball Head Coach Geno Auriemma and Dan Hurley, the Men's & Women's basketball programs have established themselves as national powerhouses. PeoplesBank Arena is also home to the AHL’s Hartford Wolf Pack, the primary developmental affiliate of the New York Rangers.

PeoplesBank Arena entertains millions of visitors annually with a variety of concerts, family shows, ice-skating spectaculars, consumer events, and trade shows throughout the season. The venue has played host to an extraordinary roster of world-renowned artists, including Taylor Swift, Justin Timberlake, Bruce Springsteen, Billy Joel, Pearl Jam, Black Eyed Peas, Britney Spears, Drake, and many others. PeoplesBank Arena will continue to be the center of sports and entertainment for Hartford and the State of Connecticut for years to come.

Responsibilities:

Manage all staff involved in housekeeping, conversion, and technical services

Develop, maintain, and manage operating procedures relating to housekeeping, technical service, 24-hour facility security, and conversion.

Manage the day-to-day maintenance of the ice surface in accordance with AHL regulations.

Develop preshow department staffing estimates of expense for the Event Manager and Accounting.

Review and recommend day-to-day operational policies and procedures for the Operations department.

Research, review, and recommend equipment, materials, and supplies required for the Operations department.

Perform other tasks as assigned by the Director of Operations.

Qualifications:

3-5 years of increasing responsibility in facility operations, including housekeeping, conversion, and technical services. Knowledge of ice rink maintenance preferred.

High school diploma required. College degree preferred.

Ability to work flexible schedules and demanding hours, including nights, weekends, and holidays as required.

Ability to coordinate multiple tasks and prioritize quickly.

Excellent oral and written communications skills.

Knowledge in determining and coordinating logistical needs for very large events, preferably in a large sports arena or event facility.

Proficiency with general office PC applications.

Exceptional organizational skills with the ability to handle multiple, high-priority projects with attention to detail.

Applicants must be proactive self-starters able to work autonomously.

Demonstrated sound organizational, coordinating, and personal interface skills.

Strengthened by our Differences. United to Make a Difference:

At OVG, we understand that to continue positively disrupting the sports and live entertainment industry, we need a diverse team to help us do it. We also believe that inclusivity drives innovation, strengthens our people, improves our service, and raises our excellence. Our success is rooted in creating environments that reflect and celebrate the diverse communities in which we operate and serve, and this is the reason we are committed to amplifying voices from all different backgrounds.