Air Logistics Customer Care Specialist

JOB DESCRIPTION

It's more than a job

As a member of the Freight Forwarding team Kuehne+Nagel, you will play a key role in transporting goods, optimising processes, and fulfilling our customers' promises. And by transporting medicines, toys and important machine parts, you are not only delivering goods, you are making small and big moments possible for people all around the world. At Kuehne+Nagel, our contribution counts in more ways than we imagine.

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How you create impact

The core purpose of the Customer Care Specialist and their responsibility is to: • Grow, retain and serve the customer through commercial, local customer ownership while maximizing profitability. The Customer Care Specialist is to deliver excellence in every local interaction and thereby, elevating the customer experience across all touchpoints.

You will be the main point of contact for your local, assigned customers, proactively owning the following elements and taking full responsibility for their experience with K+N: • Customer experience, delivering service and satisfaction to the highest level • Customer Growth, retention and serving the local customer with all their requirements • Maximising Customer Profitability

What we would like you to bring

Commercial Management:

Lead and manage customer growth & retention analysis and actions

Upselling of K+N services and products to support customer requirements

Spot quotation execution and follow up

Own the profitability management and lead improvement actions through internal collaboration

Commercial financial management to support resolution of bad debt issues

Relationships & Communication:

Commercial communication incl. customer promise impact

Bookings clarification communication

Shipment update and deviation communication

Customer Promise Monitoring:

Deliver overall transit time and commercial conditions as promised

Onboarding & Fulfilment:

Lead or support the onboarding of new customers via our Implementation processes

Creation of the shipment file and completion of the shipment file preparation

Guide and ensure the customer is meeting our compliance and regulation standards

Customer System Maintenance:

Manage and maintain accurate data within the Customer’s Business Profile

Ensuring a healthy credit limit is maintained

Have valid and accurate rates loaded into our systems in a timely manner

Dispute Management:

Manage all customer complaints and claims with empathy through to resolution

Raise and follow the correct internal escalation path where applicable

Ensure all claims are accurately logged in our claims portal system

What's in it for you

At Kuehne+Nagel, you’ll be part of a global logistics leader that believes in creating real impact on business, on customers, and on careers. Here’s what you can look forward to:

Global Exposure: Step into a world of international opportunities with a presence in 100+ countries.

People-Centric Culture: Join a team where your voice matters and people genuinely care.

Learning & Development: Grow with us personally and professionally through world-class training and career pathways.

Innovation & Sustainability: Be part of a future-focused company driving real change in logistics and the planet.

Rewards & Recognition: Get rewarded for your passion, performance, and potential.

Who we are

Logistics shapes everyday life - from the goods we consume to the healthcare we rely on. At Kuehne+Nagel, your work goes beyond logistics; it enables both ordinary and special moments in the lives of people around the world.

As a global leader with a strong heritage and a vision to move the world forward, we offer a safe, stable environment where your career can make a real difference. Whether we help deliver life-saving medicines, develop sustainable transportation solutions or support our local communities, your career will contribute to more than you can imagine.

We kindly advise that placement agencies refrain from submitting unsolicited profiles. Any submissions of candidates without prior signed agreement will be considered our property and no fees will be paid.

Contact

Kuehne+Nagel Recruitment Team

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