CSR Security Intrusion

Johnson Controls, a global leader in thermal management, mission-critical building systems, energy efficiency, and decarbonization, helps customers use energy more productively, reduce carbon emissions, and operate with the precision and resilience required in rapidly expanding industries such as data centers, healthcare, pharmaceuticals, advanced manufacturing, and higher education.

For more than 140 years, Johnson Controls has delivered performance where it really matters. Backed by advanced technology, lifecycle services and an industry-leading field organization, we elevate customer performance, turn goals into real-world results and help move society forward.

What will you do?

Follow up transactions effectively to ensure that the agreed quantities of products are delivered to the customer as set out in the sales offer/order, at the agreed place and time.

How will you do it?

Order Processing

Order input in the system (different order types)

Incoming calls management

Send order confirmation to customer (confirm delivery date based on ATP, partial delivery allowed, etc.)

Credit notes / invoices processing.

Backorder monitoring and order management

Monitor the customer backorders in conjunction with Customer, Warehouse, Supply & Demand, Credit Control, Purchase and Forwarder.

Maintenance of planned shipping days (delays, customer requests, etc)

Handle customer order cancellations (DOA)

Monitor call-off orders

Handling non-conformities and complaints

Issue internal complaints and RMA if required. (Salesforce / Lawson)

Send customer receipt confirmation of complaint.

Follow up and coordinate internally on solution and corrective actions

Inform the customer about corrective actions or escalate/involve account manager

Action on solution and corrective actions

SAP and Salesforce credit-note procedures (DOA)

Enquiry handling

Handle customer questions on deliveries, delays, problems, etc.

Follow-up on pending basic quotes

Customer care

Handle customer questions effectively and in a service-oriented manner

Follow up on actions requested in sales representatives call reports

Inform customers about changed delivery times and equivalent products

Filing & miscellaneous

Case management in Salesforce

Keep customer details and price agreements up-to-date.

What are we looking for?

Bachelor’s degree in business, international relations or related.

Minimum 1 year of experience working as CSR (from a manufacturing company is a plus)

Due to the global nature of the role, proficiency in English language is a must.

Customer-oriented with a focus on details

PC skills/ MS office

Problem-solving

Sense of urgency

What do we offer?

Comprehensive benefits package.

Opportunities for professional growth and development.

Supportive and inclusive work environment.

Commitment to work-life balance and employee well-being.

Engagement in meaningful projects that make a difference.

Johnson Controls does not request pregnancy or HIV testing as a condition for hiring, continued employment, or promotion, in accordance with its commitment to labor equality and non-discrimination.