Business Solution Lead

Job Title: Business Solution Lead

Location: Burton on Trent, Hybrid working includes 2x office days (essential)

Day Rate: Up to £600 Outside IR35

Duration: 6months +

Start Date: ASAP

Department: Technology and Change

Riviera Travel is a leader in creating exceptional travel experiences, known for its high-quality escorted tours, river cruises, and solo holidays. With a strong heritage and a passion for detail, every journey is carefully designed to deliver memorable moments from start to finish. Joining Riviera means being part of a collaborative and people focused business where your work directly contributes to bringing unforgettable experiences to life for customers across the UK and beyond.

The Role

As Business Solution Lead, you will play a central role in shaping and delivering key transformation initiatives across the business. Acting as a bridge between business stakeholders and technology teams, you will ensure that new solutions are designed, built and implemented in a way that fully supports business goals, processes and data requirements. You will be a key driver within the Transformation Portfolio, working closely with senior stakeholders to translate strategic objectives into practical, effective solutions that enhance the overall operating model. You will lead the design and delivery of business solutions, working closely with function Heads and key stakeholders to represent their needs and priorities throughout the full lifecycle of each initiative.

Key Responsibilties include:

Act as the single point of accountability for the end-to-end business solution across all impacted functions

Ensure the solution meets business objectives, integrates effectively across systems, and supports operational needs

Work closely with Solution Architects, Business Analysts, and technical teams to align solution design with business priorities

Work closely with Business Analysts to define and refine user stories and acceptance criteria

Own the solution scope and ensure all components (processes, data, systems, and change) are coordinated and aligned

Make decisions on solution trade-offs, sequencing, and priorities in consultation with stakeholders

Participate in sprint planning, reviews, and retrospectives with the delivery team

Provide timely feedback to developers and testers during development and testing phases

Act as the main point of contact for business decisions related to the product

Communicate progress, risks, and changes to stakeholders clearly and regularly

Support the Change Manager and Training Team in preparing the business for go-live

Identify and define transitional operating model, including temporary SOPs, workarounds and additional controls to ensure smooth dual-systems operations.

Represent the business in delivery discussions, ensuring the solution is fit for purpose and future-proof

Oversee the integration of internal IT components and third-party systems into a cohesive solution

Support the Enterprise Architect in ensuring alignment with enterprise standards and architecture

Engage with business leaders to validate solution direction and secure buy-in

Monitor solution delivery progress and escalate risks or issues as needed

Ensure the solution is ready for operational use, including testing, training, change readiness, and transitional operating procedures and post-live business hypercare

In addition to your primary focus on programme to replace our Booking Platform, you will also contribute to broader transformation initiatives that are linked to the Booking Platform programme. This includes supporting programmes with cross functional dependencies, such as changes to contact centre operations and the introduction of new initiatives like a Loyalty Scheme.

About you

You are an experienced solution leader with a strong track record of delivering complex business and technology programmes.

Key Skills & Experience

Proven experience in leading enterprise-wide solution delivery across complex business and IT programmes

Strong understanding of business processes, systems integration, and operational impacts

Experience working with cross-functional teams including business, IT, and external suppliers

Ability to balance strategic objectives with delivery constraints and make informed decisions

Excellent stakeholder engagement and communication skills

Familiarity with enterprise architecture principles and governance

Experience in the travel, booking, or customer-facing service industries (preferred but not essential)

Strong analytical and problem-solving skills

Degree or equivalent qualification in business, IT, or a related field

Experience in Agile, Waterfall, or hybrid delivery environments

Why join

This is a high impact role where you will shape a critical transformation programme and influence how the business operates in the future. You will work with a collaborative and forward-thinking team, playing a key role in delivering meaningful change that improves both customer experience and operational performance.