Store Manager

About the Role

Carvel India is looking for a dynamic and customer-focused Store Manager to oversee the day-to-day operations of our store in Sector 54, Gurugram. The ideal candidate should have hands-on experience in QSR/F&B operations, strong leadership skills, and the ability to drive sales while maintaining exceptional customer service and operational standards.

Key ResponsibilitiesStore Operations

Manage daily store operations and ensure smooth functioning of the outlet.

Maintain brand standards, cleanliness, hygiene, and food safety compliance.

Ensure adherence to SOPs, company policies, and operational guidelines.

Monitor inventory levels and coordinate stock replenishment.

Team Management

Supervise, motivate, and lead store staff to achieve operational excellence.

Conduct staff scheduling and manage manpower efficiently.

Train team members on customer service, product knowledge, and operational procedures.

Foster a positive and productive work environment.

Customer Experience

Deliver outstanding customer service and resolve customer concerns promptly.

Ensure high customer satisfaction and encourage repeat business.

Monitor customer feedback and implement improvement measures.

Sales & Business Performance

Drive sales growth and achieve store revenue targets.

Monitor daily sales reports and key performance indicators.

Execute local store marketing initiatives and promotional campaigns.

Identify opportunities to improve store profitability.

Inventory & Cash Management

Manage stock ordering, receiving, and inventory control.

Minimize wastage and ensure proper stock rotation.

Handle daily cash reconciliation, deposits, and financial reporting.

Maintain accurate operational and sales records.

Requirements

1–3 years of experience as an Assistant Manager in a QSR/F&B environment.

Strong understanding of restaurant/store operations.

Excellent leadership, communication, and team management skills.

Customer-centric approach with strong problem-solving abilities.

Proficiency in POS systems and basic reporting tools.

Ability to work in a fast-paced environment and manage multiple responsibilities.

Preferred Qualifications

Graduate in Hospitality Management, Hotel Management, Business Administration, or a related field.

Experience working with QSR, café, dessert, or retail food brands will be an added advantage.

What We Offer

Competitive salary and performance-based incentives.

Career growth opportunities within the organization.

Professional learning and development.

Dynamic and collaborative work environment.

Pay: ₹18,000.00 - ₹25,000.00 per month

Application Question(s):

Total Work Experience in QSR/F&B

Current Inhand Salary

Expected Salary

Notice Period

Reason for Change

Currently working with which brand

Work Location: In person