Lead Sales Associate

Goodwill Industries of Hawaii, Inc.

Job Title: Lead Sales Associate

At Goodwill, we do more than provide jobs - we create pathways to opportunity and dignity through the power of work. Our mission-driven culture sets us apart, and every role directly supports individuals in achieving self-sufficiency and success. When you join Goodwill, you're not just building a career - you're changing lives.

So, join the Goodwill Hawaii family and help strengthen our community, one job at a time!

SUMMARY

The Lead Sales Associate assists Retail Store Manager oversee employees and run daily store operations. The Lead Sales Associate ensures the sales floor is well-organized, customers receive excellent service, and team members are supported in achieving performance expectations. The Lead Sales Associate is responsible for meeting/exceeding sales quotas and goals by performing the following duties:

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following.

Assigns duties, schedules shifts and breaks, and ensures adequate floor coverage

Trains and supervises staff on store policies and job duties

Orders and inspects merchandise, supplies, and equipment

Tracks deliveries, check for accuracy and reports discrepancies

Prepare sales and inventory reports

Ensure accuracy in sales and cash handling

Handles customer complaints, returns and service issues professionally

Assist staff with complex sales and customer service tasks

Meets or exceeds sales goals my managing daily store operations

Maintain regular communication with store leadership

Supports donation and production operations as needed

Maintains a safe work environment

Other duties as assigned

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

Employees are regularly required to:

stand; walk; use hands to finger, handle, or feel;

reach with hands and arms; and talk or hear.

frequently lift and/or move up to 25 pounds

occasionally maneuver wheeled containers weighing up to 300 pounds

WORK ENVIRONMENT

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly exposed to outside weather conditions and extreme heat