Manager - Supply Chain

Key Responsibilities

Order Management

 Own the complete order lifecycle from order confirmation to customer delivery.

 Monitor daily order pipeline across retail stores and digital sales.

 Ensure timely allocation, picking, packing, dispatch, and delivery of all orders.

 Drive adherence to defined Order-to-Delivery (OTD) SLAs.

 Resolve bottlenecks impacting fulfilment timelines.

Order Fulfilment & Inventory Coordination

 Coordinate inventory availability across stores, fulfilment center and

manufacturing units.

 Optimize inventory allocation to maximize fulfilment rates.

 Manage transfers between FC and retail stores.

 Minimize order cancellations due to stock unavailability.

 Collaborate with Planning and Merchandising for replenishment requirements.

Logistics & Distribution

 Monitor Supply chain operations and dispatch planning.

 Coordinate with courier partners and logistics vendors.

 Improve delivery timelines and shipping efficiency.

 Track transit exceptions and ensure timely resolution.

Process Improvement

 Identify inefficiencies across the supply chain.

 Drive automation in order processing wherever possible.

 Improve SOP adherence across fulfilment functions.

 Lead continuous improvement initiatives using Lean methodologies.

Data & Performance Management

 Develop dashboards to monitor order performance.

 Analyze trends in delays, cancellations, returns, and fulfilment accuracy.

 Recommend corrective and preventive actions based on data insights.

 Present periodic business reviews to leadership.

Ideal Candidate Profile:

 5–10 years of experience in Supply Chain, Order Management, Operations, or

Logistics.

 Experience in luxury retail, jewellery, fashion, lifestyle, or omnichannel retail is

preferred.

 Strong understanding of inventory movement across fulfilment centers, retail

stores, and e-commerce channels.

 Experience managing ERP, order management tools and logistics integrations.

 Proven track record of improving fulfilment efficiency, service levels, and

customer experience.

Key Deliverables:

 On-time order fulfilment

 End-to-end order visibility

 Timely dispatch planning

 Faster order processing cycle

 Reduced fulfilment exceptions

 Improved customer delivery experience

 Strong cross-functional coordination

 Lead and mentor the Order Management team

 Train team members on systems, processes, and service excellence.

Pay: Up to ₹700,000.00 per year

Application Question(s):

What is your current salary?

What is your expected salary?

Work Location: In person