Global Quality Management System Digital Process Manager

Job Purpose

We are seeking a passionate, tech-savvy and proactive manager to support the design and implementation of a cutting-edge global digital solution for our Quality Management System (QMS). As a Global QMS Digital Process Manager, you will work closely with the Global QMS Lead to shape the “to be” processes of the system, lead the digital solution’s build and deployment, and spearhead change management initiatives across the organization. The ideal candidate will be a digital enthusiast with a deep understanding of technology and a willingness to push the boundaries of innovation in QMS.

Essential Functions & Responsibilities

1. Design and implementation of QMS processes (document management, non-conformance, complaints, audit, vendor, product management)

Support the creation of “to be” process flows that integrate digital tools and solutions

Work with subject matter experts (SMEs) and stakeholders to ensure proposed processes meet global standards and regulatory requirements

Ensure new processes sign off within global, regional and local teams

2. Digital Solution development and deployment

Partner with IT, stakeholders and external vendor to design, build, test and deploy the digital QMS solution

Oversee the technical architecture, ensuring scalability, security, and easy integration with existing systems

Ensure solution’s functionalities are aligned with the organization’s future-proofing goals

Lead functional backlog control and gap closure within the solutions team during the streams

Coordinate UAT (user acceptance test) within business process team

Plan and prepare the current document management digital solution for the proper migration to new one

3. Change management leadership for the QMS processes

Develop and implement change management strategies to ensure successful adoption of the new digital QMS solution across the organization

Lead training and communication efforts to ensure a smooth transition to the new digital solution, fostering a culture of continuous improvement and innovation

Identify and address any challenges or resistance related to the adoption of new technologies and processes

4. Collaboration and stakeholders’ engagement

Act as a liaison between business users, IT, external partners to ensure seamless communication and delivery of the solution

Prepare updates to senior leadership (project sponsors) on project progress, challenges, milestones

Govern change requests

Establish and maintain relationship with FSQ global teams to ensure alignment and adherence to project timelines and objectives, leading digital solution adoption

5. Innovation and digital expertise

Serve as the go-to expert op all digital aspects of the QMS, offering guidance on best practices, technology selection, and system enhancements

Expected Experience & Required Skills

5+ years experience in managing FSQ transformation projects, preferably in the field of Quality Management Systems or enterprise-level software solutions

3+ years experience on Quality Management System / ISO 9001:2015 implementation and/or maintenance

Proven experience in process design, system implementation, and deployment of digital solutions globally

Hands-on experience with change management practices in a global or cross-functional environment

Familiarity with SSO QMS tools and software platforms (like Siemens, Veeva, ETQ)

Familiarity with Food Safety & Quality Global standard system, as BRC, FSSC, or other GFSI recognized scheme

Experience with Agile methodologies and project management tools would be high value asset

Excellent communication skills, with the ability to articulate complex technical concepts to non technical stakeholders

Proactive, self-starter, with the ability to take ownership of tasks and deliver results with minimal supervision

Leadership capabilities, with experience in leading change and supporting through transitions

Tech-enthusiast with a passion for digital innovation and staying up-to-date with the latest trends in technology

Collaborative, adaptable and able to work in a dynamic and global team environment

Detail-oriented, organized and capable of managing multiple priorities

Work Environment & Schedule

This position is considered a Normal office environment with moderate travel to customer locations, stores, manufacturing facilities, etc.; offices are open workspaces Additionally, this role requires 40 hours/week schedule, 5 days a week.