Manager - DAAI

Some careers shine brighter than others.

Address business problems with quantitative solutions like building of predictive algorithms / forecasting / scenario simulations etc.. Converting a business problem into a quantitative construct, solve it with available statistical / mathematical methods (following the right rigour), engage with IT to implement and finally interpret the outcomes in business language. The range of business problems may cover areas of business growth, improving customer experience, limiting risk exposure, capital quantification, enhancing internal business processes etc.

In this role, you will:

Execute various analyses and develop strategies to support business decisions across the customer’s lifecycle for a particular product/market

Provide support for analytical/strategy projects.

Complete analysis as required and document results and present findings to stakeholders

Manage delivery within agreed timelines and as per agreed quality standards. Also drive business benefit through self-initiated projects

Learn new skills (domain / technical) and apply to solve business problems as required.

Proven expertise in using statistical / ML algorithms for solving diverse business challenges and creating significant business value

Knowledge and exposure to cloud analytics platform such as GCP, AWS Redshift , Azure etc. will be preferred

To be successful you will:

3+ years of hands-on analytics experience solving complex data and business intelligence problems.

Strong analytical skills with business analysis experience or equivalent. In-depth knowledge and understanding of data modelling and BI visualization.

Strong and independent project management skills.

Ability to confidently interact with senior management and communicate and synthesize information in a simple form.

BI & visualization tools experience on LookML scripting/Looker Dashboard development, Scripting knowledge in SQL/Big Query or Python, Strong visualization, Dashboarding and storytelling, Advance knowledge of excel, Contact Centre industry/WFM knowledge, Basic understanding of GCP, Good to have ETL/python scripting knowledge

Knowledge on JIRA and Confluence, VBA,Knowledge of Google Cloud Platform for managing large dataset and designing relational and dimensional data models for BI

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