Commercial Team Customer Service Manager

Country

United States of America

State / County

Michigan

City

Muskegon

Division

Metals

Company

Cannon Muskegon

Function

Sales

Workplace Type

On-Site

Position type

Full Time

Opportunity ID

23156

Job Description

The Commercial Customer Service Manager will work onsite at our flagship metals plant in Cannon-Muskegon (in West Michigan). Rich relocation support is available for non-local candidates.

Travel may be occasionally required as needed for Customer visits and Customer engagement.

Commercial Customer Service Manager Summary

The Commercial Customer Service Manager leads in the management of the Company’s intercompany sales activities: maintaining strong, long-lasting relationships and contact with customers.

Primary Responsibilities

Perpetuate sales bookings through direct contact and technical liaison with customers.

Manage day-to-day customer communication and ongoing relationships as it relates to current, new and upcoming orders.

Develop new accounts and markets.

Report on industry and market trends to Sales and senior leadership.

Maintain/control inventory levels for finished goods as directed by management.

Track/expedite production orders.

Assist accounting with collections.

Perform order entry/understand guidelines of contract review.

Interface between customers and Manufacturing/Technology concerning specification/technical capability.

Monitor sales metrics and provide regular sales forecast for assigned account base.

Develop interaction of the technical and metallurgical services group with our customers.

As necessary, visit clients, attend trade shows and other industry events to capitalize on networking and relationship-building opportunities.

Ability to travel 15% of the time.

Other duties as assigned.

Must be willing/able to work extra hours occasionally, as needed, in order to ensure timely achievement of deliverables.

Education and experience

4-year degree in Business Administration, Marketing or equivalent.

Minimum of 3 years of technical-related sales experience, preferrable in the alloy or aerospace industries

Familiar with technical aspects of CM alloys and concepts of manufacturing processes preferred.

Skills/Competencies

Excellent oral and written communication skills.

Project and/or account management skills.

Ability to drive excellent customer service.

Knowledge of CRM, ERP and MS Office software.

Understanding of sales performance metrics

Strong attention to detail.

Ability to work independently.

Strong presentation skills.

Ability to think strategically and strong problem-solving aptitude.

Self-confidence.

Business acumen and financial aptitude.

PHYSICAL DEMANDS

Must be able to frequently remain in a stationary position. Must be able to occasionally move about inside the office to access file cabinets, office machinery, etc. Constantly operates a computer and other office productivity machinery, such as a calculator, copy machine, and computer printer. Occasionally required to perform work in a manufacturing setting, occasional exposure to high noise level and heat.

ADDITIONAL NOTES

The Company retains the right to change or assign other duties to this position.

Proof of US citizenship, nationality, and/or permanent resident status in order to comply with all applicable export and import laws and regulations.

Relocation

Relocation is authorized for this position.

This position requires use of information or access to production processes subject to national security controls under U.S. export control laws and regulations (including, but not limited to the International Traffic in Arms Regulations (ITAR) and the Export Administration Regulations (EAR)). To comply with those regulations, this position may require applicants to be U.S. Persons (i.e., U.S. citizens, U.S. lawful permanent residents, protected individuals as defined by 8 U.S.C. 1324b(a)(3)), or eligible to obtain the required export authorizations from the U.S. Department of State or the U.S. Department of Commerce.

Company Profile

With more than 120 operations and approximately 20,000 employees worldwide, Precision Castparts Corp. is the market leader in manufacturing large, complex structural investment castings, airfoil castings, forged components, aerostructures and highly engineered, critical fasteners for aerospace applications. In addition, we are the leading producer of airfoil castings for the industrial gas turbine market. We also manufacture extruded seamless pipe, fittings, and forgings for power generation and oil & gas applications; commercial and military airframe aerostructures; and metal alloys and other materials for the casting and forging industries. With such critical applications, we insist on quality and dependability – not just in the materials and products we make, but in the people we recruit.

PCC is relentless in its dedication to being a high-quality, low-cost and on-time producer; delivering the highest value to its customers while continually pursuing strategic, profitable growth.

In 2016, Berkshire Hathaway, led by Chairman and CEO Warren E. Buffett, acquired Precision Castparts Corp.

Precision Castparts Corp. and its affiliates do not accept unsolicited resumes from search firms or employment agencies. Unsolicited resumes will become the property of Precision Castparts Corp & its affiliates, and no fee will be paid.