Senior Product Manager

About Procare

For over 30 years, Procare Solutions has been dedicated to empowering early childhood educators by providing products and services that enable them to focus on the care, safety and education of children. We recognize the responsibility that comes with nurturing and educating children, which is why our child care management solutions are designed to automate business processes, help ensure safety and compliance, communicate with families and provide educational resources and training to help teachers and children thrive.

Over 40,000 satisfied customers have chosen Procare Solutions as their trusted partner in providing exceptional care for young minds.

A Little About the Role

The Senior Product Manager, Merchant Activation owns the merchant activation journey - the critical path that determines how quickly and reliably a signed merchant becomes an active, processing merchant.

This role is focused on a core product challenge: making it faster, simpler, and more reliable for merchants to get live on Procare Payments. You will enhance and extend an existing merchant boarding platform used across multiple Procare products and channels, working closely with Engineering, Sales, and Underwriting to deliver a modern activation experience.

Reporting to the Director of Payments Product, you'll be the primary point of contact for Sales and Underwriting, own the product interface for pricing tooling, and ensure a clean handoff to the Procare Online Financial Management team once a merchant is successfully boarded.

What you’ll do:

Own the merchant payment application - the formal application, agreement, and signature capture experience that initiates every new merchant relationship, used across Procare's CMS products and sales tooling

Own the merchant boarding platform - from discovery through delivery, including ongoing enhancements and extensions to the systems that take a completed application through processor boarding

Own merchant maintenance systems - supporting post-boarding account updates such as address changes, pricing updates, and additional locations

Own and evolve pricing tooling - ensuring pricing is accurately configured, reflected in boarding systems, and accessible to the teams that need it

Partner with Engineering to define and ship application, boarding, document collection, workflow, and integration capabilities - and own the clean handoff to the implementation team once merchants are successfully boarded

Serve as the primary point of contact for Sales and Underwriting - aligning product direction with sales motion, underwriting workflows, and compliance requirements

Communicate clearly across teams and leadership - translating product decisions, tradeoffs, and roadmap priorities into updates that are accessible to both technical and non-technical stakeholders

Track and report on key activation metrics - monitoring boarding completion rates, time-to-board, and activation contribution rate to surface friction, inform roadmap priorities, and demonstrate progress against business outcomes

Maintain a living backlog, write clear requirements, and lead pre- and post-release validation

Our ideal candidate will have:

5+ years' of product management experience; payments, fintech, or financial services preferred

Bachelor's degree required; MBA or equivalent advanced degree preferred

Experience with platform or API-first products - designing for multiple consumers or integration partners

Experience with merchant onboarding, application flows, or KYC/AML-adjacent products

Strong cross-functional skills - Engineering, Sales, Underwriting, and Operations will be your daily partners

Strong written and verbal communication skills - comfortable presenting to cross-functional stakeholders and translating complex decisions for non-technical audiences

Disciplined requirements ownership with strong backlog management habits

Comfort using AI tools in discovery, requirements writing, and product development workflows

Familiarity with event-driven architectures, webhooks, or API integrations

Experience with embeddable or white-label UI products deployed across multiple host environments

Familiarity with ISO, PayFac, or third-party processor onboarding workflows

Experience with compliance-adjacent product work (KYC/AML, OFAC, risk decisioning)

Vertical SaaS or embedded payments background

Physical Requirements:

This position works most of the time in a fixed office location and may involve sitting and/or standing for prolonged periods

Frequently required to communicate verbally and in writing (mostly email) with customers, prospects, and other employees

Use of computer, telephone, and other office equipment for the greater part of the workday

Occasional travel may be required for this position

Why Procare?

Excellent comprehensive benefits packages including: medical, dental, & vision plans

HSA option with employer contributions

Vacation time, holidays, sick days, volunteer & personal days

401K Plan with employer match and immediate vesting

Employee Stock Purchase Plan

Employee Discount Program

Medical, Dependent Care, and Transportation FSA Plans

Company paid Short and Long-Term disability and Life Insurance

RTD EcoPass for all Denver employees

Tuition Reimbursement and continued Professional Development

Fast paced, high energy workplace environment in prime downtown location

Regular company provided meals

Salary

$135,000 - $145,000/year DOE

Location

This position can be based in our Denver, CO or Atlanta, GA offices. Procare operates in a hybrid working model based on business needs. Candidates must be willing and able to work in office a minimum of 3 days per week.