Sr Information Technology Operations Analyst

Build our future together:

We are seeking a highly motivated and detail-oriented Senior Analyst, Information Technology Operations Management to support the execution and continuous improvement of Information Technology operational processes across Research and Preclinical Development Information Technology (R&pD-IT). This role will ensure reliable service delivery, operational stability, and compliance with enterprise policies and regulatory requirements.

The Senior Analyst will act as a key liaison between operational teams, engineering, and Information Security/GRC functions, translating enterprise standards into consistent, audit-ready execution. The ideal candidate will bring strong operational expertise, analytical capabilities, and a proactive mindset to improve processes, enhance system reliability, and support a regulated Information Technology environment.

Where: Based at our Tarrytown, NY location

Where: 4 days onsite per week required

Discover your role:

Information Technology Operations Execution

Execute core Information Technology operational processes including system maintenance, patching, monitoring, asset lifecycle management, and service request fulfillment

Ensure adherence to standard operating procedures (SOPs) and operational runbooks

Support high availability and reliability of infrastructure and applications

Controls, Compliance & Audit Readiness

Execute and monitor operational controls related to system access, asset management, and security compliance

Maintain audit-ready documentation and evidence for audits

Identify control gaps and partner on remediation

Process Improvement & Optimization

Analyze workflows for inefficiencies and opportunities for automation

Drive continuous improvement initiatives

Contribute to SOP development and updates

Cross-functional Coordination

Collaborate with Information Technology, engineering, security, and business teams

Support shared ownership models and improve handoffs

Work with vendors for service delivery

Operational Analytics & Reporting

Track and report key operational metrics (SLAs, uptime, compliance)

Perform root cause analysis for incidents

Provide insights for improvement

End-User Support & Communication

Support issue resolution and communications

Assist with training and documentation

This role requires:

5+ years in Information Technology operations or service delivery roles

Bachelor’s degree in Information Technology or related field

Experience in regulated environments (GxP preferred)

Experience in LabIT environments

Technical Skills

Experience with ServiceNow or similar tools

Familiarity with monitoring and endpoint tools

Experience with reporting and analytics

Basic automation/scripting knowledge preferred

General

Strong understanding of Information Technology operations processes (incident, problem, change, asset)

Ability to manage multiple priorities

Strong communication and analytical skills

Detail-oriented with focus on compliance

Domain Knowledge

Information Technology operations lifecycle understanding

Operational controls and compliance awareness

ITIL familiarity

Asset and endpoint management knowledge

Incident and problem management experience

Required Licenses & Certificates:

(Optional: ITIL preferred)

Where necessary, we disclose salary ranges for roles in all countries in which we operate. The final offer will be determined within the relevant range based on the country of employment, specific role level, and your skills and experience. In some countries, collective bargaining agreements (CBAs) may apply and influence certain elements of pay or benefits. Regeneron offers a competitive and comprehensive total rewards package which may include, depending on country and role: annual bonuses or other incentive plans, equity awards, pension or retirement benefits, 401(k) company match, health and wellness programs, fitness centers, insurance benefits (e.g. medical, dental, vision, life and disability), paid time off, and family support benefits. For additional information about Regeneron benefits in the U.S., please visit https://careers.regeneron.com/en/working-at-regeneron/total-rewards/. For other locations, additional information will be provided during the recruitment process. If you have any questions, please speak with your recruiter.

Please be advised that at Regeneron, we believe we do our best work when we are together. For that reason, many roles are required to be performed on‑site. Please speak with your recruiter and hiring manager for more information about on‑site expectations for your role and location.

As part of the recruitment process, certain background checks may be conducted in accordance with the laws of the country where the position is based. The purpose of such checks is to verify certain information prior to the commencement of employment such as identity, right to work and educational qualifications.

For jobs in Canada: this posting is for an existing position.

Salary Range (annually)

$83,800.00 - $136,800.00