Hotel General Manager

Job DescriptionHotel General Manager – PRO4Living Hospitality

Location: Whitefield, Bengaluru Company: PRO4Living

About PRO4Living

PRO4Living is one of Bengaluru's fastest-growing premium co-living and hospitality brands, committed to delivering exceptional living experiences through world-class service, modern infrastructure, and customer-first operations. As we into premium hospitality, we are looking for an experienced and passionate Hotel General Manager to lead our flagship property in Whitefield.

Position Summary

The Hotel General Manager will be responsible for the complete operation and profitability of the property. The ideal candidate will provide strategic leadership, maintain exceptional guest satisfaction, optimize revenue, manage operational excellence, and build a high-performing team while ensuring PRO4Living's hospitality standards are consistently delivered.

Key ResponsibilitiesOperations Management

Oversee the day-to-day operations of the hotel.

Ensure smooth coordination between Front Office, Housekeeping, Engineering, Food & Beverage, Security, and Guest Relations.

Maintain the highest standards of cleanliness, safety, and service.

Develop and implement Standard Operating Procedures (SOPs).

Guest Experience

Deliver exceptional guest satisfaction and memorable experiences.

Handle VIP guests and customer escalations professionally.

Monitor online reviews and maintain excellent ratings across all platforms.

Build a culture of personalized hospitality.

Revenue & Business Performance

Drive occupancy, ADR (Average Daily Rate), and RevPAR (Revenue Per Available Room).

Prepare annual budgets and monthly financial reports.

Control operational costs while maintaining premium service quality.

Identify new revenue opportunities and partnerships.

Team Leadership

Recruit, train, mentor, and evaluate department heads and staff.

Foster a positive work culture focused on accountability and teamwork.

Conduct regular performance reviews and leadership meetings.

Build future leaders within the organization.

Sales & Marketing

Work closely with the Sales & Marketing team to maximize occupancy.

Build relationships with corporate clients, travel agencies, and business partners.

Support promotional campaigns, seasonal offers, and branding initiatives.

Compliance & Quality

Ensure compliance with all statutory regulations, fire safety norms, health standards, and labor laws.

Conduct regular audits to maintain operational excellence.

Ensure adherence to PRO4Living hospitality standards.

Property Maintenance

Ensure preventive maintenance schedules are followed.

Maintain the property in excellent condition.

Coordinate renovation and improvement projects when required.

Key Performance Indicators (KPIs)

Occupancy Rate

Guest Satisfaction Score

Online Review Ratings

Revenue & Profitability

Cost Control

Employee Retention

Audit Compliance Score

Maintenance Efficiency

Customer Complaint Resolution Time

Qualifications

Bachelor's degree in Hotel Management, Hospitality Management, Business Administration, or a related field.

MBA or Master's degree is an added advantage.

Experience Required

8–12+ years of hospitality experience.

Minimum 3–5 years as a Hotel General Manager, Resident Manager, or Operations Head.

Experience managing premium hotels, serviced apartments, or luxury hospitality brands.

Strong financial and operational management expertise.

Skills Required

Strong leadership and people management

Excellent communication and interpersonal skills

Revenue management and budgeting

Customer relationship management

Problem-solving and decision-making

Conflict resolution

Strategic planning

Operational excellence

Vendor and stakeholder management

Knowledge of hotel management software (PMS, POS, Channel Manager)

Personal Attributes

Guest-first mindset

High integrity and professionalism

Calm under pressure

Strong business acumen

Attention to detail

Hands-on leadership style

Passion for hospitality excellence

What We Offer

Opportunity to lead a flagship hospitality property.

Competitive salary and performance-based incentives.

Career growth within a rapidly expanding hospitality brand.

Leadership development opportunities.

Dynamic and collaborative work environment.

Join PRO4Living

Be a part of our journey as we redefine premium hospitality in Bengaluru. If you are passionate about delivering exceptional guest experiences and leading high-performing teams, we'd love to hear from you.

PRO4Living – Where Comfort Meets Exceptional Hospitality.

Pay: ₹80,000.00 - ₹120,000.00 per month

Work Location: In person