Guest Services Representative - Summer 2026

Proud to be 100% Canadian-owned, Northland Properties' are recognized as one of the most trusted names in hotels, restaurants, resorts, sports, construction, and asset management. Our well-known and loved brands have been bringing people together to celebrate unforgettable experiences across Canada, the US, Ireland, and the UK for over 50 years. As Canada’s fastest-growing hospitality group, we believe the foundation of our continued success is our people and their ability to take great care of our guests.

Job Title: Guest Services Representative

Location: North Vancouver

Department: Guest Services

Reports to: Manager, Guest Services

Role Status: Full Time / Part Time / Seasonal

ABOUT US

As Vancouver’s premier attraction we offer truly rewarding and memorable experiences! Our team members get to work in a challenging and cooperative environment where everyone comes together to create memories of a lifetime. We offer a professional atmosphere, fantastic growth opportunities, unlimited outdoor recreation, an inspiring setting, and many unique employee privileges. We are seeking new team members who embody our core values that focuses on people, connection, growth and challenge. We foster a work environment where diversity is valued, quality of life is enhanced, and individual aspirations are fulfilled. Applicants who thrive in a positive environment where service excellence is top priority are encouraged to apply.

JOB SUMMARY

We are looking for team members with excellent people skills who are highly organized and have a passion for the outdoors and recreation. The best Guest Service representatives have strong communication skills, patience, and a drive to make a difference for our visitors. Job tasks are varied by the day and season and include booking programs, passes, tickets and other activities. This customer service department is fast paced, demanding but fun.

ESSENTIAL JOB FUNCTIONS

Responsible for responding to guest inquiries, resolving guest concerns and making recommendations during the purchase of guest experience passes

Process sale transactions via cash, credit and debit, balance floats and complete close-out procedures

Drive the sale of products by achieving or exceeding sales targets

Knowledgeable about our products, services and promotions

Answer inbound phone calls, make outbound sales calls, identifying and resolving caller needs, and providing information through our on-site Call Center

Assist with off-site events and marketing/sales initiatives

Maintain sales records and files and ad hoc reporting as needed

Maintain basic housekeeping standards, ensuring the Guest Services offices and washroom facilities are cleaned/sanitized and well presented

Perform all other duties as assigned

SUPERVISORY RESPONSIBILITIES

This position reports directly to the Manager, Guest Services and does not require any direct supervisory responsibilities.

REQUIRED QUALIFICATIONS AND ABILITIES

A minimum of one (1) year in customer service preferred

Experience handling transactions via cash, credit and debit an asset

Previous call center experience an asset

Secondary Language skills an asset (Spanish and Mandarin preferred)

Must be personable, friendly and outgoing with excellent customer service skills

High energy and a strong work ethic

WORKING CONDITIONS

Hours of Operation are weather dependant. Due to the nature of the business, this position requires flexibility in terms of your work schedule. A variety of work schedules may include a variety of start times, including shifts on weekends and statutory holidays. Shifts require standing for long periods of time, lifting, twisting, and other forms of manual tasks.

COMPENSATION AND BENEFITS

$19.33 to $22.61/hour

All positions are eligible for the following benefits and perks:

Free Seasonal Access Pass

Discounts at the resort’s restaurants, retail, and rental outlets

Referral Bonus Program

Public Transit subsidies

Free or discounted lift tickets at many other resorts (winter/summer)

Access to free Employee and Family Assistance Program

Excellent training and professional development

Northland Properties friends and family discounts program including hotels, restaurants and recreation

Full-time, year-round positions are also eligible for these:

Health Insurance, Medical Insurance, Dental Insurance and Vision Insurance plans

RRSP matching after 6 months of service

Free access pass for dependants

DISCLAIMER

The prior statements are intended to describe the general nature and level of work being performed. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.