People Services Support Officer

1 X Permanent: Full time 36 hours per week

Salary: £29224 to £30198 per annum.

Location: Remote

A £312 tax-free working from home allowance is also payable annually.

Benefits: Outstanding benefits including Civil Service Pension Scheme, flexible working, 28+ days holiday, and more.

About the Electoral Commission

The Electoral Commission is the UK’s independent body overseeing elections and regulating political finance. Everything we do is about ensuring trust, participation, and integrity in the democratic process.

As we enter a bold new chapter under our five-year corporate plan, we are increasing our workforce and transforming how we plan and deliver core services. You will play a central role in that journey.

About the role

To provide administrative and operational support to the HR team, ensuring the smooth delivery of HR services. The role focuses on HR administration, maintaining accurate employee records, supporting payroll processes, and assisting with employee lifecycle activities. The HR Support officer plays a key part in helping the HR services team deliver an efficient and professional service to employees and managers.

Your day-to-day work will include:

Prepare standard letters and documents, maintain HR files and records, update trackers, and provide general administrative support to the HR team.

Update and maintain HR Information System (HRIS), ensure employee details are accurate, produce routine reports, and provide user support where needed.

Respond to routine HR queries from staff and managers (e.g. forms, policies, process guidance) and escalate more complex matters to HR Advisers.

Administer the Instant Thank You Voucher Scheme, ensuring vouchers are processed and issued in a timely manner, in accordance with the Scheme Policy. Maintain accurate records, monitor voucher allocation and usage, and ensure compliance with organisational procedures.

Collate and check payroll changes (e.g. starters, leavers, absence data), liaise with HR Advisers and Finance to ensure accuracy.

Ensure employee records and HR files are up to date, support audits, and assist with policy updates and implementation.

Raise purchase orders (POs), process HR-related invoices, maintain invoice trackers, and liaise with Finance to ensure timely payments and accurate records.

About the team

Internally: Work closely with HR Advisers, HR Services Manager, to support HR processes and initiatives. Collaborate with the Finance Team on payroll inputs, purchase orders, and invoice tracking. Provide routine HR information and support to line managers and staff, escalating more complex queries to HR Advisers.

Externally: Liaise with payroll providers, occupational health, wellbeing providers, and other HR service partners to support smooth HR service delivery.

Who we’re looking for

You will be someone who:

Ability to demonstrate literacy and numeracy skills, either through formal qualifications (for example GCSE English and Maths) or through practical work experience.

Experience providing administrative support in a fast-paced environment, ideally within recruitment or HR.

Strong organisational skills and ability to manage multiple tasks and deadlines effectively.

Excellent written communication skills and strong attention to detail.

Curious mindset with the confidence to challenge existing processes and contribute to continuous improvement.

Familiarity HR systems (e.g. iTrent or similar platforms).

Proficient in using Microsoft applications including MS Lists, Power BI

Basic understanding of HR processes

Why work for us?

We offer a strong total reward package, including:

28 rising to 30 days annual leave + bank holidays

Flexible working and hybrid model (40% office minimum)

Civil Service pension scheme (28.97% employer contribution)

Study support for professional qualifications

Ongoing learning and development opportunities

Ride2Work, eye care vouchers and more

How to apply

We are committed to fair and inclusive recruitment. To reduce unconscious bias and ensure all applicants are assessed solely on their skills, knowledge and experience, we use an anonymous recruitment process.

Please submit:

A Word CV, which must not include:

Names of educational institutions or dates of education

Employment history older than 10 years (unless directly relevant and explicitly required in the person specification)

An anonymised supporting statement, clearly outlining how you meet the essential criteria listed in the job description.

If a specific qualification is required (e.g. a chartered status), you may include its title (e.g. "CIPFA-qualified accountant") but not the awarding body or dates.

If the role only asks for general education (e.g. "educated to degree level or equivalent"), simply state this—no further detail is needed.

Failure to comply with these anonymisation instructions may result in your application being withdrawn.

Supporting disabled applicants

The Electoral Commission is proud to be a Disability Confident Employer. As part of our commitment, we offer a guaranteed interview scheme for disabled applicants. If you have a disability and meet the minimum essential criteria listed in the job description, you will be offered an interview.

To be considered under this scheme, please indicate this when you apply. We also welcome requests for reasonable adjustments during the recruitment process or in the workplace.