Outcomes Testing and Reporting Senior Manager

About the team:

At OSB Group, the Chief Controls Office team is an independent first-line assurance function responsible for ensuring the bank has effective systems, processes, and governance in place to manage risk, maintain regulatory compliance, deliver good customer outcomes and operate safely and ethically.

What you will be doing?:

As the Outcomes Testing and Reporting Senior Manager, you will have the opportunity to lead two complementary capabilities within the Chief Controls Office.

This is a strategic leadership role within the Chief Controls Office, offering the opportunity to shape how OSB Group tests, measures and reports on customer outcomes, regulatory compliance and control effectiveness. You will lead the Outcomes Testing capability, designing and continuously evolving a modern, outcomes-based approach that provides independent first-line insight into whether the Group is consistently delivering good customer outcomes The role will drive innovation in testing methodologies through greater use of data, analytics, automation and AI, ensuring testing becomes increasingly efficient, scalable and insight-led.

You will also lead the Chief Controls Office Reporting & Insight function, transforming data from across Business Risk & Control, Complaints & Remediation, Procurement & Vendor Management, Operational Resilience and Outcomes Testing into clear, forward-looking insight that supports Executive decision-making, identifies emerging risks and opportunities, and drives continuous improvement.

The role has line management responsibility for four direct reports together with wider leadership responsibilities across UK and India teams

Your responsibilities will include;

Lead the development and delivery of the Outcomes Testing & Reporting strategy, ensuring alignment with the Chief Controls Office vision, regulatory expectations and the Group Risk Management Framework.

Build and lead a high-performing, geographically dispersed team across the UK and India, fostering a culture of collaboration, innovation, continuous improvement and evidence-based decision-making.

Own and continually enhance the Group Outcomes Testing Framework, delivering a risk-based programme of thematic and business-as-usual testing across products, services and customer journeys.

Provide independent oversight and assessment of customer outcomes, identifying emerging customer harm, conduct risks and control weaknesses while supporting timely and sustainable remediation.

Drive the transformation of testing capabilities through automation, data analytics and Artificial Intelligence, increasing efficiency, coverage and insight through innovative and predictive testing approaches.

Lead the delivery of integrated Chief Controls Office reporting, providing clear, accurate and insightful management information to Executive, Board and governance stakeholders.

Translate complex data into meaningful business insight, identifying emerging risks, trends and opportunities, and enabling informed decision-making through compelling reporting and analytics.

Champion strong risk management, data governance and regulatory compliance practices, ensuring customer-focused outcomes, effective control environments and adherence to all organisational policies and standards.

What's in it for you?:

We offer a base salary depending on experience from £79000 - £90000 per annum and a competitive benefits package including:

Annual discretionary bonus opportunity

30 days annual leave

Enhanced family-focused benefits

Hybrid-working (3 days in office, 2 days from home)

Please use this link to see the fantastic benefits available at OSB: OSB Careers

About us:

At OSB Group, we understand how much our people bring to our organisation, which is why we try our best to give back too! Our Purpose is to help our customers, colleagues and communities prosper and we are on a transformation journey to become ‘the bank of the future’.

Our commitment to professional development, flexible working, and employee well-being fosters a dynamic and supportive workplace.

Do you have the skills?:

We are looking for talented individuals who bring a strong mix of leadership, technical knowledge and analytical capability set out below:

Significant leadership experience within Outcomes Testing, Assurance, Risk, Compliance or Internal Audit in a regulated financial services environment, with a proven track record of designing and implementing outcomes-based testing frameworks, delivering strategic change, and leading high-performing, multi-location teams.

Strong knowledge of Consumer Duty, customer outcomes frameworks, Financial Services products and customer journeys, alongside a robust understanding of FCA regulations, including MCOB, BCOB, DISP and PROD, as well as Risk & Control frameworks and governance practices.

The ability to develop Executive and Board-level reporting, translate complex data into clear and actionable insight, and use analytics, automation and emerging technologies to enhance assurance and reporting capabilities.

Exceptional communication, stakeholder management and influencing skills, with a customer-centric, innovative and continuous improvement mindset.

Next steps:

Still on the fence? Hear from our team or explore our process: OSB Careers

Shortlisted candidates will go through a personalised recruitment process, that is relevant and conversational. If you need any adjustments or support, we’re here to make sure you can show your best self.

We are proud to be a Disability Confident employer and are committed to creating an inclusive and accessible workplace where everyone can thrive.

We welcome applications from people of all backgrounds and encourage candidates with disabilities and long-term health conditions to apply.

If you meet the minimum criteria for the role and would like to be considered under our Disability Confident Scheme, please indicate this on your application.

Diversity, Equity & Inclusion

Our team value spending time together in the office, typically 3 days a week to support collaboration and connection with colleagues, but we’re happy to have a conversation about what flexibility might look like for you.

Not sure if you meet the spec? Let us decide. Research tells us that those from marginalised groups feel like they need to meet 100% of the criteria to apply. Here at OSB, we are committed to inclusivity and understand the value different experiences and perspectives can bring, so please don’t feel like you need to check every box to apply for a role internally.

We champion diversity at all levels, with Board-level Diversity Champions tracking our progress. We are proud to be signed up to the Women in Finance Charter to actively support the growth and development of senior women in our sector and are dedicated to treating all our employees and job applicants equally, opposed to discrimination on any grounds.