Head of Operations, BBC iPlayer

Job Description .buttontext1967aeac1bf131b4 a{ border: 1px solid transparent; } .buttontext1967aeac1bf131b4 a: focus{ border: 1px dashed #757575 !important; outline: none !important; }

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Job Requisition ID: 49617

Job Closing Date: 29/07/2026

London, GBR, W1A 1AA

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JOB DETAILS

Band: F

Salary: up to £102,500 depending on relevant skills, knowledge and experience. The expected salary range for this role reflects internal benchmarking and external market insights.

Contract type: 12 month FTC, Full-Time

Location: London

This role will be mapped internally as 'Head of On-Demand Service'.

We’re happy to discuss flexible working. Please indicate your choice under the flexible working question in the application. There is no obligation to raise this at the application stage but if you wish to do so, you are welcome to. Flexible working will be part of the discussion at offer stage.

PURPOSE OF THE ROLE

BBC iPlayer is seeking an outstanding Head of Operations who will lead on the development and management of specific Content and Business operations initiatives for iPlayer.

Reporting to the General Manager, BBC iPlayer, the role spans managing editorial processes, systems and operations, planning and delivering major content and business programmes as well as specifying the tools needed for teams to optimise productivity.

WHY JOIN THE TEAM

BBC iPlayer is at the heart of how audiences discover and enjoy the BBC. This is an opportunity to play a senior role in shaping the operations that help bring outstanding content to millions of people across the UK. You’ll work closely with editorial, product, technology and business teams to improve how iPlayer plans, delivers and supports content, helping teams work more effectively and making sure audience impact remains at the centre of every decision.

YOUR KEY RESPONSIBILITIES AND IMPACT

Lead new operational initiatives required to support critical strategic projects spanning adaptation of workflows, processes and tools to support new content types, review of tooling to support new editorial and design needs and identifying new workflows and processes to support new service features and functions.

Work collaboratively with multiple teams across the organisation

Direct management of the iPlayer Image Design team. Define future graphic and image needs and ensure the team are equipped to evolve and deliver.

Work closely with the GM and Business Ops Lead to ensure an optimised operating model and governance process is developed and implemented for iPlayer

Define new business process for out of hours technical troubleshooting and continue to oversee it once implemented

YOUR SKILLS AND EXPERIENCE

ESSENTIAL CRITERIA:

Whilst being a passionate advocate of our values and having exceptional knowledge of our audiences, their needs and expectations the successful candidate will have:

A solid understanding of content operations within a media organisation – preferably along with a good understanding of the various business areas and their functions within a streaming business

A strong background in defining operational processes to support effective and efficient business practise

Have strong credentials in problem solving with the ability to harness complex information and define new processes to support business needs

Successful track record in working collaboratively across a complex organisation with the ability to drive decision-making

Experience working with technical, creative and business teams

Ability to quickly identify key information and diagnose problems without getting bogged down in detail

Ability to communicate complex information to stakeholders in a clear, concise way

A positive, can-do leadership style with strong influencing skills

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Disclaimer

This job description is a written statement of the essential characteristics of the job, with its principal accountabilities, incorporating a note of the skills, knowledge and experience required for a satisfactory level of performance. This is not intended to be a complete, detailed account of all aspects of the duties involved.

Please note: If you were to be offered this role, the BBC will conduct Employment screening checks which include Reference checks; Eligibility to work checks; and if applicable to the role, Safeguarding and Adverse media/Social media checks. Any offer made is conditional on these checks being satisfactory.

Before your start date, you may need to disclose any unspent convictions or police charges, in line with our Recruitment policy. This allows us to discuss any support you may need and assess any risks. Failure to disclose may result in the withdrawal of your offer.

For any general queries, please contact: bbchr@bbc.co.uk

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Redeployment

The BBC is committed to redeploying employees seeking suitable alternative employment within the BBC and they will be given priority consideration ahead of other applicants. Priority consideration means for those employees seeking redeployment their application will be considered alongside anyone else at risk of redundancy, prior to any individuals being considered who are not at risk.