Director of ADR Services

Description

Director of ADR Services (2026-80)

Overview

The Director of ADR Services is responsible for driving business development and outreach in the assigned region, promoting dispute resolution services, and managing the administration of complex arbitration and mediation cases. The role focuses on building effective business relationships with clients, advocates, and industry partners and promoting the use of AAA-ICDR's services.

Work Environment

This position offers a hybrid work arrangement; candidates must reside in a U.S. location within 125 miles of our Seattle, WA office.

- Seattle, WA: $101,000 - $107,000

This position is also eligible for an annual performance-based incentive.

Our competitive compensation package includes medical, dental, orthodontia, and vision coverage, a student loan repayment program, a 403(b) retirement plan with substantial company match, discounted pet insurance, and generous paid time off.

ESSENTIAL FUNCTIONS

BUSINESS DEVELOPMENT AND OUTREACH

Proactively identify and pursue opportunities to grow the organization's ADR services business; develop business plans and pitches to potential clients

Play a vital role in the regional legal, business, and ADR communities, focusing on being a resource to facilitate dispute resolution and promote the use of AAA's ADR services; build and maintain strong relationships with clients, prospects, and industry partners

Develop and deliver engaging presentations to various stakeholder groups, effectively communicating the organization's value proposition

Analyze needs, problems, and trends of users, as well as the quality of service delivered, by pulling relevant metrics from CRM systems, case management systems, business intelligence dashboards and feedback/survey responses

Respond to inquiries regarding AAA's ADR services promptly

Help recruit panel members consistent with AAA's Qualification Criteria for Admittance to the Roster of Arbitrators and Mediators; participate in panel member reviews based on caseloads and needs

Review and track trends regarding the regional markets and key sectors where AAA provides services

Assist with arbitrator training programs, education programs/conferences, and elections as necessary

Demonstrate regular, reliable, and predictable job attendance

Attend on-site and in-person hearings, meetings, and training sessions

CASE MANAGEMENT

Serve as the primary case management contact for parties and mediators on assigned cases; make decisions on case issues in consultation with the VP.

Manage assigned cases and ensure information is entered and maintained in the case management system; make case-related decisions by applying knowledge of rules and procedures and exercising independent judgment and discretion

Advise arbitrators on procedural hearing management and related issues

Participate in hearings/conferences and provide feedback and recommendations to the VP to maintain or improve the quality and delivery of services

Collaborate with colleagues across divisions and departments in scheduling and management of hearing facilities and event space

Ensure confidentiality of case information and records; adhere to information security and data privacy policies

EDUCATION AND EXPERIENCE

Bachelor's degree in business, legal, or related discipline

Advanced degree preferred

3-5 years of related work experience in a business development role, preferably in the Legal Services field; or an equivalent combination of education and work experience.

KNOWLEDGE, SKILLS, & ABILITIES

Ability to identify, pursue, and close new business opportunities; adept at building and managing client relationships.

Ability to read and interpret case filings, read and interpret budgets and financial reports, read and interpret business correspondence, and procedure manuals

Proficiency with Microsoft Office (Word, Excel, Outlook, PowerPoint) and case management systems

Ability to travel periodically (15-20%) to clients, training events, AAA offices, and conferences

About Us

The American Arbitration Association (AAA), recognized among The NonProfit Times' 50 Best Nonprofits to Work For, offers a dynamic, fast-paced environment where excellence meets opportunity. Our organization leads arbitration and mediation across diverse industries, providing professionals with unique exposure to multiple business sectors and conflict resolution practices. We foster growth through collaboration with experienced legal professionals and invest in our team through comprehensive professional development programs. At the AAA, we combine challenging work with meaningful recognition in an environment where merit drives success and learning never stops.