Operations Supervisor

Transdev in San Diego, CA is hiring a reliable, proactive Operations Supervisor to oversee both dispatch and customer service functions. This position plays a key role in ensuring that transit service is delivered smoothly, customer concerns are handled efficiently, and internal teams are supported and led effectively. You will act as the senior-most authority on-site during nights, weekends, and holidays - helping to keep operations safe, on time, and passenger-focused.

Transdev is proud to offer:

Competitive compensation package of $33.00/hr.

Benefits include:

Vacation: minimum of two (2) weeks

Sick days: 5 days

Holidays: 12 days; 8 standard and 4 floating

Medical, dental & vision after 60 calendar days of employment for full-time employees, life insurance, short-term disability, voluntary long-term disability, 401k retirement benefits including a company match beginning immediately.

Benefits may vary depending on the location policy. The above represents the standard Corporate Policy.

Responsibilities

Supervise daily functions of the dispatch office and call center, including staff oversight and service coordination

Oversee route performance, on-time metrics, and make real-time adjustments to prevent service disruptions

Respond to and resolve customer complaints, missed trips, and no-shows professionally and timely

Ensure accurate logging and investigation of service-related comments or issues

Dispatch drivers and ensure road service coverage, especially during emergencies or unexpected vehicle failures

Serve as the point of contact for senior management, MTS officials, and maintenance staff during off-peak hours

Manage driver scheduling, review PTO requests, and monitor staffing levels

Train, mentor, and guide dispatchers, schedulers, and reservationists

Maintain compliance with internal policies and external regulations (MTS, ADA, etc.)

Perform trip edit, fare reconciliation, and complete administrative duties as assigned

Provide hands-on support during peak periods or staffing shortages, including clerical or driver tasks if required

Qualifications

High school diploma or equivalent (required)

Minimum 2 years of supervisory experience in a dispatch or customer service environment

Dispatch experience required

Familiarity with Trapeze PASS or similar scheduling software preferred

Excellent verbal, written, and interpersonal communication skills

Strong problem-solving, multitasking, and decision-making abilities

Experience working with people with disabilities preferred

Commercial driver’s license (CDL) preferred or ability to obtain within 90 days

Bilingual English/Spanish preferred

Working Conditions & Physical Requirements

Indoor office environment with extended periods of computer/desk work

Must be able to communicate by phone and in person

Flexibility to work nights, weekends, and holidays as needed

Minimal travel required

About Transdev: Cities, counties, airports, companies, and universities across the U.S. contract with Transdev to operate their transportation systems, maintain their vehicle and fleets, and deliver on mobility solutions. Transdev U.S. employs a team of 32,000 across 400 locations while maintaining more than 17,000 vehicles.

Part of a global company, Transdev is a leader in mobility with operations in 19 countries, proudly operated by 110,000 team members from around the world. As an operator and global integrator of mobility, we are driven by our purpose. Transdev – the mobility company – empowers the freedom to move everyday thanks to safe, reliable, and innovative solutions that serve the common good. Find out more at www.TransdevNA.com or watch an overview video at https://youtu.be/ilO5cv0G4mQ

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions upon request.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions upon request.

California applicants:

Job Category: Operations Management & Supervisory

Job Type: Full Time

Req ID: 8614

Pay Group: UD5

Cost Center: 55826

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions upon request.

Drug-free workplace

If based in the United States, applicants must be eligible to work in U.S. without restrictions for any employer at any time; be able to pass a drug screen and background check.

California applicants:

About Transdev

Cities, counties, airports, companies, and universities across the U.S. contract with Transdev to operate their transportation systems, maintain their vehicle and fleets, and deliver on mobility solutions. Transdev U.S. employs a team of 32,000 across 400 locations while maintaining more than 17,000 vehicles.

Part of a global company, Transdev is a leader in mobility with operations in 19 countries, proudly operated by 110,000 team members from around the world. As an operator and global integrator of mobility, we are driven by our purpose. Transdev – the mobility company – empowers the freedom to move every day thank to safe, reliable, and innovative solutions that serve the common good. Find out more at http://www.TransdevNA.com or watch an overview video.