Intern, Operations Customer Center (OCC) CORE Technology (Fall 2026)
Skills
About the role
United States, Georgia, Atlanta
Ops Control
14-Jul-2026
Ref #: 33133
How you'll help us Keep Climbing (overview & key responsibilities)
Delta Air Lines’ Operations & Customer Center (OCC) is seeking qualified intern, available for Fall 2026 Fall work terms.
OCC Interns will be assigned to one of the teams that support Delta’s 24/7 operation. The OCC is the “heartbeat” and nerve center of Delta’s world-wide operations and is responsible for all tactical and strategic decision-making for any operational disruption in our worldwide network.
This OCC Intern will be assigned to our CORE Technology team that supports the enhancement and maintenance of applications for the OCC frontline, allowing the OCC to monitor & run the airline real-time.
Though individual responsibilities may vary, some examples are given below:
Support the OCC business technology team with project management of one or more of the 100+ applications used by the frontline OCC teams
Identify, document, and track operational processes and how technology is used to support decision-making
Support the classification of teach product’s usefulness & complexity to determine where to focus IT resources and which applications to retire, maintain or enhance
Support the migration of OCC applications to the cloud
What you need to succeed (minimum qualifications)
Undergraduate students in pursuit of a bachelor's degree in Project Management, Aviation Management, Aviation Science, Business, STEM or similar 4-year degree program
Must be available to work May – August Summer 2026, Monday through Friday 8AM – 5PM work schedule
Must be willing to relocate to Atlanta, GA for each of the three alternating semesters
Willingness/ability to learn new skills is required - be willing try new things and fail, learn from each experience and improve
Willingness to brainstorm with and leverage expertise of other team members, maintaining a team-first attitude with success of your team as top priority
Candidate is team-oriented and highly supportive of continuous improvement methodologies
Strong organizational, project management, and verbal/written communication skills are essential
Proficiency in Microsoft Office Suite, especially Excel & PowerPoint
Must be comfortable working in group and individual settings
Consistently prioritizes safety and security of self, others, and personal data.
Espouse Delta's values of honesty, integrity, and respect while maintaining a positive attitude
Embraces diverse people, thinking, and styles.
Possesses a high school diploma, GED, or high school equivalency.
Is at least 18 years of age and has authorization to work in the United States.
What will give you a competitive edge (preferred qualifications)
Concentration or previous experience in project management, aviation management or communications
Successful candidates will have familiarity and/or experience with one or more project management tools
Familiarly with the Agile project management process
Track record of seeking leadership roles including student and community organizations
Passionate about a future career in the aviation industry and serving Delta’s customers
Additional Best Practices
In this role:
o You should be able to listen and learn from people with many different perspectives
o You should be able to handle shifting priorities that come from the business needs
o You should be high performing and interested in driving for results
o You should be open to mentoring and learning as a method to grow and improve
Questions about this role
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