Manager, Insights and Intelligence (I&I)

About Us

Global, inclusive and innovative - welcome to AMS, where talent connects across cultures and backgrounds to shape the future of work.

We work with leading organizations to design and deliver talent strategies that bring together people, process, data and technology, helping millions of people find meaningful work every year. Our diverse, connected community collaborates to create results for clients and opportunities for our people to learn, grow and make an impact.

At AMS, we look for people who bring more than experience, and we welcome different perspectives and ways of thinking.

The Role

What if your skills mattered more than your job title?

Our Insights & Intelligence (I&I) team are experts in data-powered

talent services and solutions. Our purpose is simple: to understand our clients’ needs and use this understanding, combined with knowledge and expertise, to find, process, and analyse complex datasets to inform talent acquisition teams. We value user experience and ensure we’re supporting people in making hiring decisions with intelligence they can trust.

The Manager, I&I Hub Operations is an operational leader within the I&I Hub and is responsible for best-in-class service delivery and people management. The I&I Hub Manager will lead and inspire an I&I delivery Hub team supporting a portfolio of clients and collaborate with I&I colleagues within I&I Partners and Data Strategy to implement new approaches and best practices. The Manager, I&I Hub Operations plays a critical role ensuring effective delivery of I&I output across the hub teams and alignment with broader I&I objectives.

Stakeholders

External: N/A

Internal: I&I Partners, I&I Hub teams, Data Strategy, Research Lab

People Manager - Yes

Reports to -Senior Manager, I&I Hub Operations

Career Level -Manager – 4

This role is hybrid if based in Monterrey working 1 day per week at our AMS Monterrey office.

Key Accountabilities

What you’ll do:

SERVICE INNOVATION / EVOLUTION

Regional I&I Hub Strategy Support - provide operational insight around I&I Hub

delivery to support Regional I&I Hub leadership to create service innovations,

identifying opportunities to evolve market leading client solutions

I&I Partner Connectivity - partners with I&I Partner team, to understand client business objectives and data priorities to inform I&I Hub team’s service development and deploy I&I Hub operational teams where appropriate

Continuous Improvement and Evolution – supports deployment and adoption of I&I services and data governance standards across I&I Hub team, supports delivery of CI, Operational Excellence or other transformation programmes within the I&I Hub to ensure alignment with broader AMS strategy and recommendations including process reviews, ways of working, tools, and techniques

PEOPLE

Role model AMS leadership behaviours

Lead and manage a team within I&I Hub matrix environment for both performance and operations aligned to regional client portfolio I&I Hub team activity

Support the development of AMS talent for the future through a robust methodology for hiring, induction, objective setting, performance management, continuous development, succession planning, wellbeing, inclusion, engagement and retention - make I&I a great place to work

Build a culture within the I&I team which builds pride in I&I and the value it creates. Act as an advocate for this across AMS and Client base

Act as a role model at all times in building collaborative partnerships that work effectively across a heavily matrixed structure, enhancing I&I’s reputation within the business

OPERATIONS

I&I Hub Delivery:

Lead and drive the team to ensure that performance, productivity and customer satisfaction are delivered in line with AMS and client expectations, managing any escalations as they arise

Monitor team performance, current and forecast workload to ensure that team capacity is manageable, and deadlines are achieved

Lead delivery of I&I Hub service in line with budget and forecasts

Owns I&I Hub delivery, ensuring timely delivery of actionable insights that enhance client operations and support decision-making processes

Matrix Team Leadership - ensure effective collaboration and knowledge-sharing across the I&I Hub team to drive innovation and efficiency, fostering a culture of collaboration, operational excellence, and continuous improvement

Quality Standards - ensures that the team’s outputs are rigorously tested, validated, and audited in line with the Data Governance team’s quality standards, assessing any discrepancies and analysing trends for CI to deploy continuous improvement plans

CLIENT / STAKEHOLDERS

Trusted Advisor – build and nurture strong relationships with I&I Hub teams, answering questions and advocating for the Regional I&I Hub operational delivery and performance supporting client contractual requirements

FINANCIAL / COMMERCIAL

Budget Management – manages costs within the team and supports delivery of

financial targets set within agreed budget with any variances anticipated, signalled

in advance, and aligned resolution in place

Skills & Requirements

Must‑have:

Demonstrated ability to establish credibility and build trust through integrity, professionalism, and sound judgement.

Strength in stakeholder partnering, with the ability to collaborate effectively across teams and functions.

Strategic thinking capability to connect data, insights, and business priorities in a meaningful way.

Thought leadership that enables you to influence direction, shape conversations, and elevate BI practices.

Effective communication skills at an advanced level, including presenting, pitching, storytelling, and business writing.

Issue resolution skills with the ability to navigate challenges and drive timely, pragmatic solutions.

Ownership mindset with the ability to take and model responsibility across complex BI initiatives.

Continuous improvement orientation to identify opportunities for optimisation and enhance BI delivery.

Proficiency in data literacy, with the ability to interpret, question, and translate data into actionable insights.

Project management capability to plan, coordinate, and deliver BI initiatives effectively.

Experience in report design and build, including structuring insights in a clear, user‑centric way.

Nice‑to‑have:

Strength in pitching and presenting to senior stakeholders in data‑driven environments.

Ability to craft compelling narratives that connect data, insights, and business outcomes.

Experience applying continuous improvement to BI processes, reporting workflows, or insight delivery.

Behavioural Skills

Leads Diverse Teams – Proficiency Level 3

Acts Empathetically – Proficiency Level 3

Effective Communication – Proficiency Level 3

Drives Outcomes – Proficiency Level 3

Prioritisation and Capacity Management – Proficiency Level 3

Service Excellence – Proficiency Level 3

Issue Resolution – Proficiency Level 3

Takes and Models Responsibility – Proficiency Level 3

Talent Planning and Development – Proficiency Level 3

Engages and Motivates Others – Proficiency Level 3

Stakeholder Partnering – Proficiency Level 3

Technical Skills

Project Management – Proficiency Level 3

Report Design and Build – Proficiency Level 3

Data Literacy – Proficiency Level 3

Why AMS?

At AMS, we come from every walk of life - and that’s what makes us unique. Our culture is open, inclusive and built on trust. We empower our people with the flexibility and autonomy to work in ways that bring out their best. We offer career opportunities in every direction you want to explore.

We offer

Growth and development focused on your strengths

The opportunity to develop a career within one of the world’s leading organisations specialising in talent and workforce solutions.

A team that values being Passionate, Bold, and Authentic

Supportive communities such as our Employee Resource Groups (ERGs)

Volunteer day - you get one additional paid day off each year to volunteer for a cause that matters to you

A competitive reward and benefits package

Flexibility in how and where you work

Hybrid model

Details may vary slightly depending on your location, local labour law, etc.

Our statement

We’re committed to creating an environment where everyone feels a sense of belonging. We welcome applicants from all backgrounds and encourage people with diverse skills, perspectives, and experiences to apply. We do not discriminate based upon age, disability, gender identity, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex, sexual orientation, or any other applicable legally protected characteristic.

If you require any accommodations or have any accessibility needs, please reach out via email [email protected] or make a member of our Talent Acquisition team aware at any time.

If you’re ready to bring your skills, curiosity, and passion, click Apply and let’s explore what we can achieve together!

Details

Reference

AMS31494

Closing

31/07/2026

Location

Mexico, Monterrey

Schedule

Full Time

Business area

Business Intelligence

Sector

Professional Business Services

Employment Type

Permanent