Corporate Banking Operations, Officer

Global Credit Finance (GCF) Loan Operations provides operational support for several GCF products within Finance.

Loan Servicing Unit (LSU) Associate is needed to service credit facilities on the Bank’s loan accounting system(s), process related cash transfers and perform reconcilements/exception report reviews.

Primary Responsibilities

Closely monitor the team on day to day basis to ensure all SLA’s are met and any exceptions are immediately escalated for resolution. Supervise a process which performs Deal Closing, processing Drawdowns, Rollovers, Repayments, Pre-payments, Funding, Rate-Fixings, Fees and external payments, collection of interest, Nostro & Past Due Reconciliation.

Initiate cash movements via internal transfer and Fed wire/SWIFT

Reconcile general ledger/demand deposit accounts; document discrepancies timely

Analyzing and researching items for resolution

Processing transactions or resolving exceptions

Handles Letters of Credit maintenance

Manage Interest and fee logs

Handling client queries on Life cycle event

Provide client support and training

Drive 100% compliance to Process related Policies, Guidelines and Controls

Be the SME - Handle complex Process related queries and clarifications from the Team members and route these to onshore teams for resolution if required.

Should have an eye for detail to ensure all documents are processed and reviewed correctly.

Implement a robust Knowledge Management model including maintenance of SOPs, process/policy change management, training of new joiners and ongoing training of existing Team.

Ensure timely escalation to the management as and when required

Motivate and support the Team Members to meet their Goals and Objectives. Self-motivated and flexible with working hours

Identify and drive Process improvements and other initiatives

Identifying alternatives, options and different ways of looking at issues/problems and to seek alternative scenario’s

Ability to identify changes to processes and procedures to improve productivity and efficiency

Back up/Team depth: Ensure backups/ team depth is on the high side with production backups identified & trained on critical work queues

Performance feedback: Ensure constructive performance feedback is passed on to the Team members layer each month with specific improvement areas documented & tracked to closure. Escalate where no improvement is noticed

Required Skills or Certifications

Around 10 years of experience in Loan Operations (Bilateral, Agented and Non Agented)

General understanding of accounting

Proficiency with Microsoft Excel

Good organizational skills and the ability to prioritize under tight deadlines

Prior banking and/or lending knowledge beneficial

Success Capabilities

Bachelor’s degree or similar

Candidates with knowledge of loan systems like loan IQ will hold an added advantage

Strong interpersonal and communication skills necessary

Must be detail oriented with ability to perform general analysis of credit documentation

Ability to work with others to accomplish tasks

Strong focus on the customer experience

Able to build strong, open & collaborative working relationships

Should be comfortable with Bangalore location

Should be open with all shifts (Including Night Shifts)

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