Assistant Manager – Hotel Operations

Join our global team for a career filled with opportunities to solve challenges both small and large, local and global, simple and complex.

Wilhelmsen Ship Management is a third-party ship manager providing various services across the globe. With a huge strength of Employee and Seafarers, we own and operate the world’s largest Maritime Network in more than 70 countries.

We are now building a dynamic, fast-growing travel start-up looking for enthusiastic and driven individuals to helps us reshape the future of travel in our reputed organization. Be part of something exciting from the ground up, with room for professional growth & development. We are seeking highly motivated and experienced Assistant Manager – Hotel Operations to join our dynamic team. The ideal candidate should have a passion for travel, a deep understanding of hotel operations and excellent customer service skills. This is an exciting opportunity for individuals.

The position is responsible for performing the following activities:

Main responsibilities and tasks

Build a 24*7 team and create appropriate processes for smooth business operations

Manage end-to-end hotel accommodation requirements from planning to booking confirmation

Lead, supervise, mentor, and allocate tasks to hotel booking team members

Build and maintain strong relationships with hotels and accommodation providers globally

Negotiate competitive hotel rates and identify cost-saving opportunities

Monitor booking requests and provide support for urgent changes, disruptions, or emergency accommodation requirements

Maintain accurate booking records and generate regular management reports

Serve as the primary point of contact for all hotel accommodation-related queries

Ensure compliance with company travel policies, budgets, and accommodation standards

Identify and implement improvements in hotel booking processes and operational efficiency

Monitor service quality and traveler satisfaction, resolving escalations as required

Ability to handle high-volume bookings and urgent operational requests

Mandatory Requirement

5 years of experience in hotel reservations, accommodation management, corporate travel, or hospitality operations

Proven experience managing a team or coordinating staff activities

Strong knowledge of hotel booking systems, accommodation sourcing, and supplier management

Excellent organizational, leadership, communication, negotiation, and customer service skills

Competency Requirement

Customer Focus

Problem Solving & Decision Making

Team Commitment

Creativity & Innovation

Professionalism

Work Location: Mumbai, India

Application deadline: 24th July 2026

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