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Customer Relationship Manager

Aditya Birla Group

unknownPosted Jul 17, 2026
Posting intelligenceActively listed

Skills

sap

About the role

Designation: Officer

Location: India Maharashtra RMC - Bhiwandi, Thane

Organization: Cement

Job Description:

Job Purpose

Achieve sales & collection targets and collect market information in his assigned area.

Job Context & Major Challenges

Driven by strong economic growth, construction industry in India is booming resulting in increase of RMC consumption. Various MNCs in partnership with international consultants are executing projects with major focus on retail and medium projects which are challenging, complex and time-bound. RMC offers high-tech solutions to cater to the needs of such projects. This requires the sales and marketing skills to tap the huge potential in this growing market to improve market share.

Key Result Areas

KRA (Accountabilities) (Max 1325 Characters)

Supporting Actions (Max 1325 Characters)

KRA1

Product Rate

Ensure closure of sales targets (as per role specific KPIs and targets) within the price range specified in the SOP

KRA2

Payment Receivables

Ensure receivables of all outstanding payments / defaulter cases of cheque bouncing or any legal matters

Ensure timely delivery of invoices & credit/debit notes

Monitor Daily customer wise sales and collection data and ensure timely collections

Monitor outstanding payments regularly to identify critical customers and hence strategize receivable collection

KRA3

Order Planning & Scheduling

Provide new customer details to the CSD and help in creating SAP customer code and entering customer details in SAP prior to first dispatch

KRA4

Industry Analysis

Understand the allotted geographic areas regularly and conduct market analysis to assess the market position

KRA5

Customer Management

Visit site frequently to meet the concerned site incharge, project managers, influencers and various agencies during project planning & execution and build rapport to execute a smooth flow of operation

KRA6

Business Development

Develop a priority list of market opportunities to explore in their respective market

Develop competitive proposals and presentations for potential/ prospective clients and high priority target (Retail & Medium) customers

Interact with customers and local officials of competitors to collect information regarding prices, incentives, discounts etc

Questions about this role

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