Temporary Management Assistant Officer (Housing Operations) - 6 months

Job Title: Temporary Management Assistant Officer (Housing Operations) - 6 months

University-Level Unit:

Faculty/Department-Level Unit:

Employee Category: Contingent

Location_ONB: Kent Ridge Campus

Posting Start Date: 17/07/2026

Job Description

The candidate will perform operational and administrative duties at the front office of Residential Colleges at NUS, with key responsibilities as follows:

1) Front Desk Operations

Manage front desk services and ensure check-in and check-out operations for student residences at University Town align with Housing Services' objectives.

Respond to and resolve enquiries and feedback from residents, guests, conference delegates, and other stakeholders in a timely manner.

Administer and update room bookings and resident records in the University Housing Management System, including FIN expiry tracking, room access programming, and key management.

2) Other Duties

Assist in planning and coordinating the bi-annual mass check-in and check-out exercise.

Perform administrative tasks, including occupancy reporting, fault and feedback logging, filing and indexing, and inventory control.

Process payments and perform related financial data entry.

Deliver a positive customer experience, with the ability to turn complaints into compliments.

Support building management matters at the residences as needed, including safety, security, and facilities issues.

Handle crises and incidents reported within the student residences.

Qualifications

Diploma in Hospitality Management or a related field, with at least 3 years of experience in frontline customer service

Proficient in MS Office applications

Excellent communication and interpersonal skills

Well-groomed and presentable, with a professional demeanour

Positive attitude and a strong team player

Able to multi-task and perform effectively under pressure