Outside Technical Sales Representative - Account Manager

Position Summary

The Outside Technical Sales Representative / Account Manager is responsible for growing Record Canada's indirect business by managing and expanding relationships with Wholesale, Contract Hardware, and/or Automatic Door Distributor customers across Canada. Reporting to and partnering closely with the General Manager, this role combines hands-on account management and new business development with deep technical product expertise, serving as the face of Record Canada in the field while ensuring customers receive knowledgeable, responsive support throughout the sales cycle.

Key Responsibilities

Account Management & Business Development

Own, manage, and grow a portfolio of Wholesale, Contract Hardware, and/or Automatic Door Distributor accounts across Canada

Identify, pursue, and close new business opportunities within the indirect channel to Record Canada's market presence

Develop and execute account plans and growth strategies in partnership with the General Manager

Conduct regular in-person customer visits, business reviews, and joint sales calls to strengthen relationships and drive revenue

Represent Record Canada at trade shows, industry events, and customer functions

Maintain an accurate sales pipeline, forecast, and customer activity records in the CRM

Technical Sales

Provide product expertise and technical guidance to customers and internal sales teams

Support the preparation and management of custom orders and specifications

Develop pricing strategies, quotations, and margin optimization in collaboration with the General Manager

Serve as a subject matter expert on Record Canada product offerings and solutions

Provide on-site customer support as needed, including troubleshooting and application guidance

Training & Development

Coordinate and deliver product training for customers and internal teams, both in the field and virtually

Support and facilitate AAADM-related training and certification initiatives

Maintain up-to-date knowledge of industry standards, codes, and product applications

Sales Operations & Collaboration

Serve as the primary point of contact for technical and sales inquiries within assigned accounts

Lead customer onboarding and build strong familiarity with the customer base

Support customer adoption of digital tools, including the Record Canada webshop

Collaborate with cross-functional teams (Customer Service, Operations, Engineering) to deliver a seamless customer experience

Provide market, competitive, and customer intelligence to inform sales strategy

Special Projects & Continuous Improvement

Support strategic initiatives and special projects across the sales organization

Champion AI adoption and digital tools to improve sales efficiency and customer engagement

Identify opportunities for process improvement and increased effectiveness

Travel

Travel approximately 30–40% of the time within Canada for customer visits, business development, training sessions, trade shows, and field collaboration

Qualifications

Education & Experience

Post-secondary education in business, engineering, or a related field preferred

3–5 years of experience in outside sales, account management, or technical sales

Experience selling through wholesale, distribution, or contract hardware channels is a strong asset

Experience in the automatic door, construction hardware, or building products industry is an asset

Valid driver's license and the ability to travel throughout Canada required

Bilingualism (English/French) is an asset

Skills & Competencies

Good understanding of Automatic Swinging and Sliding Door Systems

Proven ability to build, maintain, and grow customer relationships

Strong technical aptitude and ability to learn complex product systems

Excellent communication, presentation, and negotiation skills

Self-directed and disciplined, with the ability to manage a territory and work independently in the field

Proficiency in CRM systems and Microsoft Office (Excel, Teams, etc.)

Problem-solving mindset with a proactive, customer-focused approach

Key Attributes

Results-driven with an entrepreneurial approach to growing the business

Highly collaborative with the ability to work across multiple teams

Adaptable and comfortable in a fast-paced, evolving environment

Strong initiative with a desire to contribute to team success

Compensation & Benefits

Compensation: $80,000–$100,000 base salary annually, with eligibility for a performance-based bonus

We are the ASSA ABLOY Group

Our people have made us the global leader in access solutions. In return, we open doors for them wherever they go. With nearly 63,000 colleagues in more than 70 different countries, we help billions of people experience a more open world. Our innovations make all sorts of spaces – physical and virtual – safer, more secure, and easier to access.

As an employer, we value results – not titles, or backgrounds. We empower our people to build their career around their aspirations and our ambitions – supporting them with regular feedback, training, and development opportunities. Our colleagues think broadly about where they can make the most impact, and we encourage them to grow their role locally, regionally, or even internationally.

As we welcome new people on board, it’s important to us to have diverse, inclusive teams, and we value different perspectives and experiences.